Up until now I just thought there was no new update haha 😅 ill be following this also.

 

I was not able to do it over wifi either. Your local Library will have a computer you can use, or you could get a USB adapter for your phone to plug a thumb drive into your phone.

 

I could not get it to work over wifi either.

 

Hey everyone, I need help updating my ride command. It literally says right on the screen I can download the update to a usb or use mobile hotspot to update it.

I don't own a computer, so the usb option is out of the question. And when I connect my phone's hotspot it doesn't prompt to update, nor can I find any options in any menu to start the update... What am I missing?? View attachment 694611

Many dealers will do it for you.

 

@GreggM90 according to your picture there, you have the July 2021 update already ORS7A9.R62125A
They did post one newer update for about a week in March but then pulled it from the Ride Command update website. I am assuming that they found some critical defects in that newer version. For now, I would stick with the version you have.

FWIW, I never could get mine to update over Wi-Fi either.

When a new update does come out, PM me and I can mail you a USB stick with the update on it.

 

@GreggM90 according to your picture there, you have the July 2021 update already ORS7A9.R62125A
They did post one newer update for about a week in March but then pulled it from the Ride Command update website. I am assuming that they found some critical defects in that newer version. For now, I would stick with the version you have.

FWIW, I never could get mine to update over Wi-Fi either.

When a new update does come out, PM me and I can mail you a USB stick with the update on it.

Ok thanks!

The guy at the stealership told me I needed an update for the maps and trails in North America. I thought that was weird because... Well.. why wouldn't they just update it before I bought it? But yeah that's good to know.

 

Not sure where I read it possibly on the Polaris site but I am under the impression that the off-road Ride Command will not except it via download from the website has to be USB only. Don’t hold me to that!


Sent from my iPhone using RZRForums.net

 

OK yeah you can update the maps independently of the RC software. I haven't noticed much of a difference with the map updates but it wouldn't hurt to do them. The full map update is a pretty big file, you would probably want to do that one with a USB stick regardless.

 

Oh, ok!

Any links I can use? I'll ask my fiancee to use her laptop thing and see if she has a usb.

 

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The Ride command map updates are on the same page: https://ridecommand.polaris.com/en-...lay/pii-7-orv/region/west/subregion/united_states_of_america/download/software/

 

Noticed you had some good advice for people trying to update their ride command software so wanted to run my issues by you to see what you think.

I just purchased a new, 2022 RzR XP Pro Ultimate (literally picked it up yesterday to replace my older 900 Trail). The first thing I wanted to do was update the ride command because mine does not have the wifi option (the October 2020 update). Every time I try to perform the update, I get the same error - Update failed - invalid file type.

Here are the steps I've taken to try to fix this problem (after calling Polaris Customer Support who only told me to perform a soft reset and try again).
1. I've used three different USBs ranging in size from 8 gigs to 114 gigs
2. I've tried both formats they recommend (FAT32, and exFAT)
3. I've tried grabbing older updates (the October 2020 & April 2021) thinking maybe I needed to go in sequential order
4. I've done fresh formats on all the USBs & ensured the ride command file is the only file on the drive
5. I have been able to update my maps using the same USB - that worked fine the first time I tried it. I then turned right around, grabbed the ride command update file again, and still received the same error (invalid file type).
6. I've downloaded the files via wifi and over hard wire connection to ensure the file is not corrupted during the download process

At this point, I've exhausted everything I can possibly imagine doing to get an update on my system. I really would like to have the update since it includes wifi capability as well as bug fixes and other improvements (like the group ride improvements).

Do you have any recommendations or do I just need to haul it back to my dealer (an hour away, btw) and have them do the update in their shop?

Thanks for your help!
John

 

Congrats on your new machine @johnsavarese I am really surprised they are putting that old of a version on the RC in a new machine. If the RC can see the update file on the USB stick, I don't think you have a USB formatting issue.

If you have another computer to try downloading and copying the file to the USB drive, try that.

If that doesn't work, to completely rule out a corrupt file on the USB drive, you could run what's called an MD5 hash checksum on the update file while it is on the hard drive, then copy the file to the USB drive and run a hash check from the USB drive. This does a calculation on the file and outputs a number. The number should match when you check it on the computer's hard drive and when you check the file after you copy it to the USB drive. This ensures not a single bit is out of place in the update file.

This article explains how to do it. How to check the MD5 checksum of a downloaded file | Search | Autodesk Knowledge Network.

This is what the command looks like on a MAC:
sethMac~ % md5 /Users/seth/Downloads/ORS7A9.R72151A.swu
MD5 (/Users/seth.siders/Downloads/ORS7A9.R72151A.swu) = 3078aaef53192583a0b7be141dac16b0

The number in bold is the MD5 hash

Now copy the file to your USB drive and run the MD5 calculation again on the file but this time on the USB drive.

sethMac@C02Z22SVLVDQ ~ % md5 /Volumes/RIDECOMMAND/ORS7A9.R72151A.swu
MD5 (/Volumes/RIDECOMMAND/ORS7A9.R72151A.swu) = 3078aaef53192583a0b7be141dac16b0

Note the numbers in bold match exactly. If the numbers do match, and the RC can read it, there may be some other problem in the RC.

 

Just thinking about this some more. If your map file update is working, then most likely you are doing everything right. I did the MD5 check on all the most recent Ride Command update files and this is what I have. Anyone should get the same numbers back on the same files:

sethMac ~ % md5 /Users/seth/Downloads/ORS7A9.R52116A.swu
MD5 (/Users/seth/Downloads/ORS7A9.R52116A.swu) = be4d83a13d15e66601c5e6ae7b4a3ad7


sethMac ~ % md5 /Users/seth/Downloads/ORS7A9.R42041A.swu
MD5 (/Users/seth/Downloads/ORS7A9.R42041A.swu) = 25b084d497c8d123792145f1eb3df390


sethMac ~ % md5 /Users/seth/Downloads/ORS7A9.R72151A.swu
MD5 (/Users/seth/Downloads/ORS7A9.R72151A.swu) = 3078aaef53192583a0b7be141dac16b0


sethMac~ % md5 /Users/seth/Downloads/ORS7A9.R62125A.swu
MD5 (/Users/seth/Downloads/ORS7A9.R62125A.swu) = 51e44134a3eb0c4ac5283178cba683f5

 

Just thinking about this some more. If your map file update is working, then most likely you are doing everything right. I did the MD5 check on all the most recent Ride Command update files and this is what I have. Anyone should get the same numbers back on the same files:

sethMac~ % md5 /Users/seth/Downloads/ORS7A9.R62125A.swu
MD5 (/Users/seth/Downloads/ORS7A9.R62125A.swu) = 51e44134a3eb0c4ac5283178cba683f5

Thanks for the advice. I've run the MD5 check on the file after downloading it and once again on the USB. Both checks matched your numbers above for the R62125A release (the most recent update). Still failed with the same error message, invalid file type.

 

One more thought, I am not sure what the USB version is of the HW in the RC, 2.0 or above I would think. I would make sure you have at least a USB 2.0 or 3.0 USB stick that you are using. Any really old USB sticks might take so long they time out copying over.

 

I've tried with both 2.0 and 3.0. The stick I'm using right now is a 3.0 (blue). None of my USB drives are older than 2.0. Also, bear in mind, the map update worked fine. It's just the RC update file, regardless of which one I grab. This is why it's so puzzling. Every update I grab says invalid file type, except the map update. That tells me it's not the USB stick itself, it's not the format on the stick, and it's not the connection between my USB stick and the RC.

According to my RC, the software version I have is ORS7A9.R72209A. It does not have the wifi capability so it's older than Oct 2020, but I have no idea how old it actually is. I found a June 2020 update on another forum, tried that one (it said it was "newer" than what I have) and it failed as well.

 

Actually yes I think that release you have (ORS7A9.R72209A) is even newer than the one they pulled off the website a couple of months back (ORS7A9.R72151A). I wonder if they will be dropping that one on the website soon if it is out in the wild on new RCs.

So with the version you have, you can't even join a WiFi network? I've never gotten OTA (over the air) updates to work but it is useful for syncing GPS tracks back to the Ride Command Portal and vice versa.

 

No, apparently, like a previous post stated, my problem is due to the global supply chain as I don't even have a wifi module in my RC. No software update will fix that since it's not physically present. They need to inform new buyers that their machines don't have wifi anymore due to supply chain issues.

 

I’m disappointed to hear about this lack of Wi-Fi since my XPTS has it, that will be a downgrade

 

A lot of people with machines on order got a letter like this. You dealership definitely knew a d should have told you about it.

 

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I've recently gotten my 2022 Polaris Northstar Ultimate and have spent a lot of time looking for the wifi which apparently does not work /exist. My question... Would a wifi adapter plugged into the USB fix everyones issues?

 

Yes you can download the update files from the Ride Command website and put them on a USB stick and then update the ride command from the USB. In fact, I don't know if anyone has been able to update the Ride command over the internet/wifi anyway.