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Need Help Polaris Will Not Warranty

24K views 113 replies 48 participants last post by  Magicmantx  
#1 · (Edited)
So far I have had absolute bad luck with my '14 xp1000 purchased Dec. 12th 2013. As of now it only has 16 hours on it and it's been in the shop 3 times. Within 24 hours of owning it both rear cv axles snapped in half in the sand dunes with dirt tires and not jumping. Polaris threw a fit but did warranty after a battle. One month later 3 studs broke off on right rear hub in sand dunes with stock tires and not jumping, for some reason polaris didn't put up a fight a warrantied instantly. One week after getting that fixed is when my whole front end went to shame. Once again in sand dunes stock tires no jumping etc. broke one shocking in half and bent the other @ 90 degrees. Bent top a-arms and cv's etc as you will see in pics. Polaris is denying my claim due to excessive driving. My dealership has done its absolute best to back me up since there is zero wear and tear on the machine and when they hooked the computer up over 95% of the time I'm under 36mph, it's never hit rev limiter, etc, as u can see in warranty claim. There is no other damage to the rzr, polaris is also throwing a fit because of the scratch on the front underside of skid plate. We explained to them that happened when 1 slamming the ground when shocks broke and 2 trying to load it back up after it was broken and the front end was touching the ground. Very difficult to load a rzr with broken front shocks @ the sand dunes. They are "claiming" that's what caused the problems and shocks to break. I'm asking for advice on who I should call for help on this. I feel polaris needs to stand behind their product and take care of this. I've read other stories on internet of shocks doing the same thing. Should I seek legal help/advice on this, I'm starting to question the durability of this rzr and my own personal safety and passengers safety. I could of seriously been injured if it flipped when shocks gave out. My dealer gave me a polaris customer service number to call Monday, any other tips or advice that's out there would be greatly appreciated on how to resolve this. Please take a look @ the scanned denied warranty claim, and pics, I'm not hard on my rzr, I feel I just may have gotten one with some faulty parts and would like it taken care of, I'm not happy with this polaris rzr or polaris as a company itself. $20,000 is a lot of money for anyone to spend on a vehicle and if it has defects the manufacturer should take care of it. Thank you!

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#5 ·
looks like a jump gone bad but still these were shown in polaris company vids doing worse than u have described. i would ask for fjk's help as this is not the first time i have read of of bent shocks or broken axles on new 1000 xp's
 
#8 ·
With the printout from the PCM data logging the speeds and such it seems like you have a case, and it sounds like your dealer is behind you.
I wouldn't give up yet.
 
#10 ·
Why do people keep posting driver abuse when you can clearly see the shock shafts are bent. That right there shows a defective part. The shafts are suppose to be hardened steel that should not bend in anyway like that. a slight bend yes but when it gets that far it should break. I have seen alot of these new shock bend. Polaris fix these issues or go back to the drawing board
 
#11 ·
My honest opinion after dealing with ford and dodge on a few lemons. Attempt to contact polaris one last time if that doesn't work. Get an estimate for the repair and file a small claims case against them. They will lose with that report where you dealer says it's most likely not abuse. If you don't want to do that file a claim with your insurance would be your other option depending on deductibles.
 
#16 · (Edited)
They have a problem with the shock shafts. That's a known fact. But at the same time its pretty hard to believe that machine did not take a hard landing. I mean I'm in the south east so its not like I've got much experience with dunes. But damage like that looks like a hard landing on one of our motor cross tracks or from hitting a wash out on a logging road hauling the mall. I do agree the shock shafts should not be folding over like they are. Same time though I have a feeling either the shock mounts or the a arms would fail in the same kind of impact if the shocks weren't folding up. Who knows though. There has been a couple videos posted on here showing jumps that caused the shocks to fail and they really weren't bad jumps at all.

As far as the report goes. That's sort of a toss up in small claims. I guess it would show you are not balls to the walls everytime you jump in the machine. At the same time it doesn't mean you didn't hit a jump going 60 one time and landed hard on the front. I mean even your average speed of 36mph is easily enough to total the entire machine depending on what and how you hit something. I've seen guys lawn dart on a table top going maybe 30mph and total the machine. I've also seen guys hit jumps running twice as fast and get massive air but land it nice and smooth and never miss a beat. FWIW my 900 has an average speed of probably around 9mph, But I promise I have pushed it pretty hard plenty of times. So just going off an average speed is not really all that much help. I mean when you take a trip in your truck your GPS probably puts your average speed at maybe a 1/3 of your top speed. I know when I get some where and mine shows 38 or something that doesn't mean I didn't run 80 out on the interstate for an hour straight lol
 
#17 ·
Seems like everyone can guess it was abused all day long but they are known for bent shocks and the dealer clearly states to the best of their knowledge there is no evidence of abuse. On a machine with such low hours it is disappointing seeing Polaris deny the claim.

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#19 ·
It's just Polaris cutting corners where they can to squeeze every bit of profit out of their products for the share holders. Pushing their parts manufactures to make parts for less money making them have to cut corners so they can make a profit while we pay Polaris premium prices. We see it in the cheap chinese springs on the 800's and bushing that won't last 6 months . It would cost them less than couple hundred dollars per unit to make it right. But that's couple hundred dollars profit for them. They see XP as xtreme profit
 
#58 ·
It's just Polaris cutting corners where they can to squeeze every bit of profit out of their products for the share holders. Pushing their parts manufactures to make parts for less money making them have to cut corners so they can make a profit while we pay Polaris premium prices. We see it in the cheap chinese springs on the 800's and bushing that won't last 6 months . It would cost them less than couple hundred dollars per unit to make it right. But that's couple hundred dollars profit for them. They see XP as xtreme profit
This is the answer right here.

XP = Xtreme Profits = LOVE IT !!!! :rofl3:

Good luck OP... dozens and dozens of thread about how polaris avoids warranty work on here.
And hundreds of covered warranty claims that were covered that you will never here about from Kalop .
 
#21 ·
Amazed!! I have been running their stuff for 6+ years. I have seen more bent shock issues on the 1k in the last few months that I am glad I did not make the switch. I want one bad but as I learned in the past being their giunea pig doesn't pay. I will never buy the 1st year model again. I am not sure I have not even seen any xp900's doing this at all. Polaris should seriously look into these shock issues before someone gets hurt badly!!! Maybe they put too much travel and the shaft is unstable in the body at droop causing the bind.It sucks but as stated above last resort is turn it in to insurance.
Good luck!!
 
#25 ·
The evidence is overwhelming that damage (3 times) was a result of jumping.
1st time: Both rear CV axles broke (both!). Probably broke because of high torque applied at the maximum drive angle (likely the suspension bottomed on impact with heavy throttle)
2nd time: How do you break 3 studs off unless you had an impact side load...
3rd time: Shock rod bend location is at the fully extended rod area outside of the shock body indicating the shock was fully extended when it saw the load. The other damage indicates the A arms over rotated after the shock rods bent/broke

I didn't say he was an idiot (that was a symbolic saying). Polaris can't design in margin for the few that abuse their machines. If they did the rest of us couldn't afford them.
 
#95 ·
The evidence is overwhelming that damage (3 times) was a result of jumping.
1st time: Both rear CV axles broke (both!). Probably broke because of high torque applied at the maximum drive angle (likely the suspension bottomed on impact with heavy throttle)
2nd time: How do you break 3 studs off unless you had an impact side load...
3rd time: Shock rod bend location is at the fully extended rod area outside of the shock body indicating the shock was fully extended when it saw the load. The other damage indicates the A arms over rotated after the shock rods bent/broke

I didn't say he was an idiot (that was a symbolic saying). Polaris can't design in margin for the few that abuse their machines. If they did the rest of us couldn't afford them.
Sorry but with him going through 2 foot whoops how much do you expect these RZRs to take??

And significant damage 3 times! Sorry third strike you are out.

If you want to beat the living crap out of your machine then just pony up and buy new stuff to replace it when it breaks. Don't make it harder for people who have legitimate claims to not get warranty work because people like this want things fixed for free.

Sorry to make that kind of damage 3 times means you are driving it way past its limits. I agree with someone else who said go get a trophy truck if you want to run like that! I don't think the shock problems are to blame here. Anything is breakable if pushed hard enough, even shock rods made out of titanium for god sakes...
 
#26 ·
My dealer spilled the beans on the 2015 upgrades in an attempt to get me to purchase a 2014 gen 2 after I told him I wasn't going to purchase until July/August. He told me that for $700 - $800 any authorized Walker Evans Dealer will revalve and upgrade the XP1K shocks but he didn't have details. So I started the online hunt for information to validate this. Here is Holz Racing's offering break down:

RZR XP 1000 Shock Service/Revalve Packages
Stage1 Custom Revalve - Custom revalve all four shocks (driver/terrain specific). Includes new pistons in rear shocks + basic service/oil change and nitrogen recharge. Provides better overall performance, comfort and stability. Stage1 $370

Stage2 Custom Revalve w/ Spring Crossover nut install - Includes Stage1 Service + Installation of crossover nuts for dual springs. This is essential for making the dual springs work correctly. Helps prevent damage due to coil-bind, and allows tuning of crossover engagement height. Shocks must be disassembled for install – parts not available separately. Stage2 $425

Stage3 Custom Revalve w/Crossover nuts and HD shafts – Includes Stage1 and Stage2 package + Installation of HD shafts for front and rear shocks. Essential upgrade for Gen1 shocks. A must for racers and aggressive drivers. Stage3 $800


What is the community response to what is covered here? Not just what Holz is offering, but would this solve the issue? It appears to be a concession that something is indeed wrong with the shafts. Is PoPo silent on this because they are calculating a costly plan to correct 2014 XP1Ks? I have to say, $800 is dirt cheap for what's offered, so they must be getting incentives.

The dealer also discussed potential clutch modifications, but I haven't gone down that road yet.