We're haveing some big problems with our dealer AV Polaris Yami.

We've heard Polaris Customer service is pretty bad.

Hi the # is 1 800-304-6067 Frank

 

Or 1-888-704-5290, might be old however.opcorn:

 

Thanks, appreciate it.

Sometimes like this I just want to be one of those minimalists that doesn't own anything.

My only interest in life would be rolling up a newspaper and direct traffic like a crazy guy.

Thanks again for the #'s.

 

I know this is a very old thread. However, I just got off the phone with Polaris in regards to an issue with my machine that has never been resolved in the year I owned the machine. The number listed above (1 800-304-6067) is valid. The customer service people are very friendly, but you wont find much support from Polaris even when it's their fault. Documentation is your best tool. If they don't have official Polaris Repair notes submitted by the dealership, Polaris will only listen but never make things right.

 

Hello! We do appriciate that you acknowledge that the people themselves on the phone are friendly. I just wanted to take this opportunity to tell you the best way to deal with us at consumer service. I know It is very frustrating when we are not able to do something about the issue, But it is very important that you do call and express your concerns. All complaints and product satisfaction issues do get reviewed to make the process and our service process better and easier for you. If you are having dealer issues please call us and we will document your concerns and we can also refer you to a reigonal dealer that is in very good standing with us.

 

1-800-We Do Not Care is their real number. My Dealer where I am is 1-800 We Do Not Care Either. The extended warranty reads like a Disclaimer How to Manual. Great Machine but figure on taking care of issues yourself. Less headaches and less cost! But this is not excusive to Polaris.

 

Try a different dealer.

 

X2 Any dealer will take a look. They get paid for it.

 

Seem to recall a few weeks back that some people were told that Polaris does monitor this site... Remember that before you talk about scamming warranty claims.

 

Welcome to the forum........

 

Dont you think you should be signed up as a vendor.lol Welcome to the forum.

 

Dont you think you should be signed up as a vendor.

Why would they do that? That would make things easier for their customers and if your here, they already got your money!:rofl3:

 

ok is there a number that i can call that actually has someone on the other end that can make a decision and has the power to actually help... the customer service ppl are friendly but absolutley useless when is comes to resolving a problem with a machine as is my dealership... thanks

 

Your Polaris warranty is only as good as the dealer your working with !!! Our dealer out here in Lake Havasu Arizona is a great one. Ive been buying Polaris Atv's and Parts off them for over 10 years. Matt & Lisa, Jack ,AJ , Ed, Brandon and all the rest down there care. How ever you can't please everyone but I wouldn't be still sending my friends and anyone who's interested in a Polaris to them if this wasn't true. Try another Dealer if possible good luck

 

This last Fall I went to a dealer, made a decision on what I thought I wanted. I asked if they could order me one, and I was willing to leave a deposit.

They would not order one, nor take a deposit.

I called Customer Service and related the above. Customer Service called me back with in a hour, gave me the name and number of a different dealer.

I went down the next day to that dealer and bought my RZR.

My only contact with Polaris Customer Service was nothing but 100% satisfaction.

Jim

 

Try 763-542-0500 and good luck. Dealer told me my war. claim was rejected and call to customer service confirmed that. They had no authority to make decisions nor could they put me in touch with anyone that could. FYI concealed damage on Indian motorcycle. Kudos to dealer who ate the repair.

 

i broke mi transmission going on reverse, didnt knew what was going on until i hit the gas again and the hole thing broke... i have 7 months with the rzr xp4 1000 and has only 80 miles on it.. i went to my dealer and told me they coudnt do anything about it because the warranty only covers 6 months but one guy ho works there told me to talk directly to polaris and that they might help me because its a malfunction that polaris knows about it..
the main problem is that the transmission its very expensive and might happend again, someone told me about the highlifer edition transmission but my dealer doesnt have a clue about that..
what do you all know about it, and do think i might get help from polaris..?

 

Contact user: FJK. He should be able to help you.

 

That # is still good I just had bad experience at Polaris World in Jasper Tx and had to call them thanks.