I just bought my rzr last week. I purchased a Wet Sounds Stealth 10 Ultra HD as well. I was happy that it also came with a remote which allowed me to mount it behind the seats. Well, the remote wouldn't work when I hooked it all up. Made a phone call to see what the deal was. Let me tell you that these guys take customer service seriously. I spoke with a guy named Jay Perry. He helped me remedy the issue quickly which is all I wanted. On top of that he got my address and had a care package sent out same day. I know they are expensive but I believe it is worth it especially when the service is good as well. Thanks.