[necronomikon]

whos had problems getting things covered (what was it). Why does it take 2 weeks to determine "if" somethng will be covered. What kinda BS is that?
(mine is in for a bent steering column only, no other bent/damaged steering components...... how does that happen?)

 

[The Counselor]

I've had to wait before too. With 20 hours on my 2010 S, the retainer clips/rings at the base on both front shocks (original equipment) busted, forcing the springs onto the A-Arms and rubbing on the shock housings bilaterally. (I think I hit a g-out or box ditch at high speed but didn't notice it until my weekend was almost over.) My RZR was at the shop for 2 or 3 weeks while they figured out "whether" it would covered. (It was. Finally.) Then the parts were supposedly on back order for 4 weeks. I considered getting some aftermarket shocks at that point, but since it was summer here (not riding season), the fact it was out of service didn't bum me out too bad because I didn't miss any trips. When the parts arrived, it took another week to get it fixed.:rm_thumbdown:

For whatever reason, Polaris (and probably other sport product makers) don't treat the warranties like they do with cars. Apparently, Polaris has to approve all warranty work in advance (unless there has been a service bulletin or recall) - and they often require pictures, etc. The dealer claims they have to fight to get coverage. Seems kinda like a racket to me but so far I haven't had a claim denied. I'm loaded for bear if I do though.:shhh:

 

[Mike Cat]

I work at a John Deere Dealership and we take care of our customers. It's all how you word it. Like, belts are not covered but if something kills them well that's another story.

 

[The Counselor]

I work at a John Deere Dealership and we take care of our customers. It's all how you word it. Like, belts are not covered but if something kills them well that's another story.

Good to know, Mike, but we all know not all dealers are alike.

So, does Polaris require pre-approval for all warranty work?

 

[OnlyPolaris]

I am the service writer at a Polaris dealer. Polaris requires pre authorization for some types of warranty. The have a section on there website called ask polaris where you can get pre authorization. I use my own descession when soing warranty. For items that are more wear and tear I will get pre auth. dealers can use ask polaris to get authorization for any warranty. I have always had a response the same day.

 

[necronomikon]

Update:
I picked up the rzr yesterday. They will NOT warranty the bent steering column. They charged me 77$ and did nothing. They also FAILED to tell me that my u joints for the column are blown and everything has to be replaced. My mechanic told me THAT is why the column bent, b/c the top joint blew out. EFF polaris, and EFF my local dealer. They also want 275$ to fix it...... Needless to say, I will get parts elsewhere, and we will replace it. I'm gonna go back to my dealer on monday and let them know im pissed that they said nothing about the blown joints.
On the UP side, we did the SOA on my trailer, so it now sits about 7 inched higher and no longer bottoms out.

Polaris and my dealer are on my shit list now.
I love how they stand by their products ./ end sarcasm
Anyone know where to buy a new column and some joints?

 

[8ball_99]

Sorry man, Most dealers suck. Why did they charge you 75 bucks? Just for looking at it? I consider my self lucky that the few parts I've had to replace were covered. The first thing was a shifter cable that took them 3 weeks to replace.. Its about a 15 min job.. Second was a tilt steering shock. I told them I had a trip planned and could not just leave it for 2 or 3 weeks. The dealer agreed to order the part and let me just pick it up and install it myself.. 3rd was a wheel bearing, tierod balljoints and one a-arm ball joint.. Same deal. I took the parts to them they ordered new ones and I signed a warranty ticket so they got paid for labor even though I did the work.. Thats fine cause I don't trust them and didnt' want to wait on them.. 4th (Which proves why I rather do the work myself). My fuel pump went bad. I rented a tester to make sure thats was for sure the problem. Called the dealer told him the deal and I tested it.. He said I had to bring it in for that.. So I did when I dropped it off he said we will figure out whats wrong with it, I just reminded him that I already knew what the problem was.. 3 weeks later its done and surprise, surprise it was the fuel pump.. Get it home drive it around the yard and all is good.. A week before we have a trip planned I fill the gas tank up and me and my son rides down to our creek. I smell gas.. Sure enough the tank is leaking. Fk, so I call the dealer. He just tells me to bring it in Tuesday and they will see what they can do. I'm suppose to leave thursday. So I decide to just pull it apart and check the seal. Find out they didn't even put a gasket between the pump assembly and the tank. Call the dealer he tells me its not his fault polaris must not have sent it? He says he can get one by friday.. There again leaving thursday. So I find a large O-ring in my shop.. Cut it to fit and used some RTV silicone on the seam. Went on my trip a couple weeks ago and still haven't called the dealer back about the gasket.. If he tells me I have to bring it in I might shoot him...lol Sorry to go on and on. Point is I feel your pain! I wish they handled warranty work like a car dealer.. For what these things cost they should..

 

[necronomikon]

yep, i was basically charged 77 bucks to tell me "your column will not be warrantied as it is due to secondary impact"...... but when my mechanic looked at it today, the first thing he saw was the blown top joint and said "no wonder it bent, your joint is blown". yet, my dealer never mentioned jack about it. I could care less if they get paid for the work and ill take it to my personal mechanic to install, but at least warranty the parts which should NOT have failed with 15 hours on them..... and now i think im screwed b/c the dealer did a slack job in actually investigating the entire problem.

 

[Mike Cat]

Always talk to the Service Tech first. The guy in the office is the one who is going to try to get every cent out of you. A lot of times a tech can hook you up with good used part or just advice. Be sure to offer a small tip if deserved, it goes a long way and they will remember you. Always get an up front price on an inspection or work to be performed and tell them to call you first on any changes. It stops a tech from doing unwanted work but remember, the tech is on the clock and they can't efford to spend all day BSing.

 

[MotoXXX]

With the luck I have had on warranty work on my cars & trucks, I thank god I never had any issues to take it to the dealer for warranty work. I have came very close to being thrown out of more than one car dealership because they pissed me off so bad I ended up making a big scene in front of other customers to GET THEIR ATTENTON! Plus from what I have seen, most mechanics at dealerships are just parts changers, they can't diagnose shit.

 

[justinator]

What ticks me off when it comes to Polarass Waranty or lack there of... Is that it's only parts. I don't know of any other waranty that wont cover the labor to diagnose and repair their own stupidity and lack of quality in full. I suppose I could understand getting charged the labor to diagnose a problem if it is "NOT" covered as an end result but if it's covered there should be no charge for labor. I gotta say that my dealer is pretty good since they didn't charge me labor to diagnose my shattered A-arm for further damages even though it wasn't covered by Polarass.

The biggest downfall is the Waranty and other companies are going to surpass Polarass very soon with "Fair" waranties. Not saying the rzr is any less of a machine compared to other brands because I own one and love it but just look at KIA cars... LOL man now there is a product that is very low quality but with an awsome waranty and in return is outselling more expensive and higher quality competitors.

 

[chopperbill]

I work at a John Deere Dealership and we take care of our customers. It's all how you word it. Like, belts are not covered but if something kills them well that's another story.

Same here. I work part time as the warranty writer for an AGCO MF Hesston dealership. Just about anything can be written up while it is in the warranty period and we can apply for "good will" warranty when it isnt.
We bought a new fifth wheel trailer this spring and on the PDI I discovered one of the TV leads wasnt working. They said said that they had to take pictures of the cable end and email it to the factory and get permission so they would make sure they got paid. I said "you kidding?" I will fix it myself. 2 minutes and a new two bit cable connector and I had it fixed. I do all of my warranty work myself. Aint worth the hassle of putting up with anyones crap.