Dang. That's terrible.

 

X2. Hope it gets resolved soon.

 

Lemon law.

 

Yup, I'd start looking into it. 4+ months :rm_thumbdown: Unless the extended warranty was purchased, better make sure there's some CYA in there so they don't possibly give ya the "Well, it's out of warranty" BS. Likely not go down that way, but better safe than sorry.

 

Assembled in Mexico

 

Do you know what codes are popping up Eddie? Also, what exactly is the RZR doing when the engine light comes on?

 

loss of power after you reach 50 mph, The Code is P1234

 

Who is the dealer you bought it from ?

 

P1234 code on a Polaris snowmobile is under boost code, I recently had an under boost code, it was a different code number but the linkage attached to the waste gate or in our case the BOV valve had became disconnected and all the turbo boost was venting into the intake, which was a significant power loss. I would check this possibility with yours, probably not what it is but it's worth a try,
Polaris definitely has a quality control problem, and I am also very disappointed in them, if I could get my money back I probably would, I love the design of this car but Polaris Corp. sucks your loss of power after 50 mph was about the same as mine was doing, you could at least call them and see if they checked the linkage, or even the BOV valve, they are plastic and there have been a few that have broke


Sin city

 

Do what my friend did. He had the a problem over and over on his xp 1000 so he went after Polaris with the Lemon law. At first Polaris said they don't buy them back, so he lawyered up and guess what, they bought it back. He was so mad at the time he said he wouldn't buy another polaris so they had to cut him a check. Since it has happened multiple times make them buy it back and get a new one.

 

If all is true, how much would Polaris be out if they just replaced it? If it has been at the dealer longer than in my possession, I would be pissed.

Sometimes we as customers have to bite the bullet. I thing Polaris should bite the bullet when they know they have a problem.

How many actual hours and miles does it have?

 

645 miles 34.5 Hours On my first trip out with the Razr I drove over 500 miles under 40 mph, and I reset the engine light by disconnecting the battery 4 times. It wasn't a pleasure but I had to finish the trip with the group.

 

Who did you buy it from ??

 

Frank FJK is trying to help you.... k:

 

Who did you buy this for, sounds like it's for some one else, not pointing fingers but if you've only driven this car for a handful of times and within minutes it goes on the blink how can you have almost 650 miles and 34+ hours on it seems like it's ran for more than a couple minutes at a time. Let fjk know who your dealing with so he can give you a hand if this is true .
canned ham anyone

 

Quote: Originally Posted by E-4x4 View Post
Shame on Polaris and there customer service.
________________________________________
I would like to start by saying this is my 3rd rzr and I still owns 2.

On Sep 14 I purchased a rzr XPT from a southern CA top Polaris dealer so he could get in his new ride at the start of the season . ( I paid full price for it).

We take an annual 3 day trip in the Sierra's every year,(7 hours away from where we live) so the plan was to take the rzr out to properly break the unit in on this trip. He was very excited to do this 3 day trip in my new xpt.

Unbelievably, 10 min into the trip the engine light came on and he lost significant power. We now know that the motor had received a bad code ( P1234) and the turbo was not working.

Upon our return, I took the rzr back to the dealership to find out the problem.
Within a few days the dealer contacted me and said the rzr is ready and needed to have the ecu reflash
Feeling hopeful, the following weekend we went on another local ride and after a few minutes the engine light went on again. Unbelievable.....at this point you can only imagine the frustration and aggravation how I felt.

I decided since I am going to camp rzr the following week I would let the "Camp RZR service depot " assess and "cross fingers" solve the problem.

To make a long story short, the Polaris tech guys worked for 2 day with 5 separate trips to Oldsmobile hill to figure out what was going on, but they didn't. This included replacing some of the harnesses/ sensors and a new ecu . (I would still like to give some credits to all the tech guys who tried to work on the rzr , they did try hard with no luck).

At this point they advise me to take the rzr back to the dealer and they will try to figure out what they need to do.

Another weekend lost.....

That Monday I took the rzr back to the dealer this time it took them two weeks to find out from Polaris that they recommended replacing the complete harness.

Completely exhausted and exasperated, it took another week to receive the harness and another week to install it as it was a big job.

Now thanksgiving weekend was lost!! Seriously! Please try to imagine how he felt . ( thanksgiving weekend at glamis is our biggest weekend of the year with no XPT to enjoy).

Upon our return from glamis, I went to pick up the rzr and decided to test it in their parking lot. Guess what happened yes engine light came on again and
The rzr felt worse then it was running at camp rzr, it felt like I took a huge step backwards.
At this point it has been over 5 weeks since I got the rzr and all it did was sit at the dealership for repair while Polaris still has no clue what the problem may be.

Two days later the dealer contacted me saying the problem has been resolved and the car is ready for pick up.

Few weeks later I went on another local ride and within few min of taking the rzr off the trailer guess what engine light came on. I am serious.

As I write this letter the rzr is still sitting at the dealership with no clue on how to repair it.
It's now has been over 4 months since I got the rzr.

I wanted to share me experience with Polaris customer service which is below standard . This has been the most horrible experience he has ever had and is beyond disappointed in the way Polaris has handled the situation.
The lack of response from their depot plus the lack of answers makes him feel lost and confused.

At this point all I can do is pray and hope Polaris will take care of it.
Who is the dealer you bought it from ?



Frank FJK is trying to help
What dealer is the car at

 

I was sitting on the sideline knowing that pretty soon, our fair and balanced advocate from the customer side would come on the scene.... Nice to see you Frank...

 

Hi Randy I have asked twice where he bought his RZR with no responce I tried my friend

 

opcorn:

 

For what they cost / you paid you might have to lawyer up?

 

I bought the brand new razr from Burt's Mega Mall in Covina Ca. I took it back to them for all the services other than the time in Camp razr in Glamis CA.

 

Send fjk your info or talk to him in a pm. He is the man on here......

Sent from my SCH-I545 using Tapatalk

 

 

On my first trip out with the Razr I drove over 500 miles under 40 mph, and I reset the engine light by disconnecting the battery 4 times. It wasn't a pleasure but I had to finish the trip with the group.

 

I purchased the Razr at Burt's Mega Mall in Covina CA. It is currently still there at the service department, not fixed

 

I'm sorry to hear this, I would be just as frustrated and upset! These things are too expensive to be having this happen and weekends are too valuable to lose due to equipment failure, good luck.

On a side note I'm a little confused, you kept going "3rd Person" on us in your original thread?

 

E 4x4 contact FJK I understand he has helped many guys on this form and carries a lot of power with Polaris .

 

I believe the original thread was posted by someone else who started off "that he was posting this for a friend".

Evidently they changed who posted it, but left some of it in the third person. Made it confusing.

 

Get with FJK ... trust all of us when we tell you this. He wants to help you out.

 

I spoke with the OP Friday and Polaris has called today .

 

Hi Mr Frank I have a question and need some help for some reason I can’t pm you

 

Your a good man Frank :clap: