Bagman
I don't work for them or anything thing like that. Just call Jordon tommorow and explain your concern. From what I have seen on here jordan does what it takes to make his customers happy customers.

 

You didn't say what date you ordered the seats and how long they said it would take to ship/arrive at your house. I have never known UPS to ship something in two days....Maybe there's more to this but I don't get your complaint.

I ordered a DFR air canister from them early last week and they said it would arrive by (last) Friday. I called them today and Jordan is checking a shipment that came in late this afternoon-hopefully its there. Yea, it's a few days past their quote, but not a huge deal. I also paid for it up front with my credit card.

DFR are both knowledgeable and professional and I have NEVER had a bad dealing with them. The large group I ride with has been buying parts from them and picking their brains on "what ifs" for a few years now and not one complaint.

Cut'em some slack.....

 

If Jordon got back to you great. That's all I'm asking!
He didn't get back to me and didn't do what he said he would.
Haven't gotten a STRAIGHT ANSWER from them YET.

I don't understand why I OWE him slack. I'm the customer.
Actions speak louder than words.

 

Have patients, Jorden is a cool dude and will take care of you!!!!!!

 

I had the same problem with shipping, and Jordan never getting back to me. I also got a bunch of grief from members saying I am not giving him a chance to make it better. Well I eventually did get my parts. But still no call. I am also very disappoint with this form and members making me fell like the bad guy for expressing my disappointment with Dragonfire and Jordon. Sincerely a paying customer.

 

Try calling them tomorrow. I had a question while installing my DFR intake, and called them on Saturday. There was noone there to answer my question and even though I didn't ask to have someone call me back on Monday, they did. Personally not to many companies give that kind of service. They do get alot of compliments on this site, and rightly so. Give them a chance.

 

Hey Jaywebguy I also bought a horn kit with you. I was concerned with getting the right connectors for my rzr and buying though ebay. Every time a had a question you got right back to me. And I had a lot of questions. I love the kit you put together. It works great. It was very easy to install very understandable instructions.

 

I've noticed you sure can't down talk DFR on here even if it's legit.

 

sure you can. you can talk every site supporter down until they leave the site. then you can go to another forum because this one won't be here. just tring to get guys to not slam the hell out of anyone until actually find out something. and "Hey Jaywebguy I also bought a horn kit with you. I was concerned with getting the right connectors for my rzr and buying though ebay. Every time a had a question you got right back to me. And I had a lot of questions. I love the kit you put together. It works great. It was very easy to install very understandable instructions.
So why would you have to call if it was so easy with such great instructions?????

 

He didn't say he had installation questions...just questions and a lot of them. I'm guessing because he had reservations about buying off of ebay. Anyway, I think acs is right, it's not right to flame anyone until you have a clear picture of what is going on.

 

I have never purchased from them but I feel your grief.

No business should ever leave a customer hanging and have no idea when there purchase will show up.

There is nothing more irritating in the fact they got your money and now your sitting waiting and wondering.

I always go back to the businesses that keep me in the loop and supply tracking and emails on the status of my order.

 

Freedom of speech baby!!!! One of the only freedoms left ...

Not saying anyone is right or wrong here but I only shop at places that treat me the way I think I should be treated. I drive 52 miles to the bike shop because they treat me better than the guy 5 miles down the road. It's my money and I work hard for it. Now, to this point I have been treated great by everyone on this site so I keep coming back. But trust me, if that changes you will hear about it.

 

I'm with you on that one. I bought my RZR S 150 miles away. Reason being is the local places will sell you a bike, but when you want it serviced (or try to get warranty work done), they pretty much tell you to piss off. So now I drive 150 miles, because at least in Twin Falls, they want your business and will take care of you after the sale.

 

Bagman, I Just Tried to call You, Give me a call and i will get you taken Care of. i know it has been Frustrating, and it has been for Us as well, but give me a call. Thanks

 

Bagman,

Let us know how everything went with DFR today.

 

I'm not messing with this anymore.
I was dissed. I said my piece and I've moved on, life's too short.
I hope Dragonfire isn't expecting a Christmas card from me this year.

 

Bagman,

Not to call you out on this, you are surely allowed to your opinion, but it seems like Jordan is trying to take care of you.

You post a negative comment about a vendor, fail to really explain to the rest of us exactly what the problem was (when was it ordered, shipped, etc), and then when they try to make it right you walk away???

I spoke with Jordan today about my Air Filter assembly that I am also waiting for and he is literally working his a** off-IT'S DUNE SEASON! Kind of like doing your shopping the day before Christmas and expecting no crowds or personal attention from each and every cashier.

Everyone on this forum has an absolute right to their opinion, including me-and I'll take DFR's ethics, their involvement with our racing community, and their R&D work any day of the week.

Stay safe.

 

Bagman,

Not to call you out on this, you are surely allowed to your opinion, but it seems like Jordan is trying to take care of you.

You post a negative comment about a vendor, fail to really explain to the rest of us exactly what the problem was (when was it ordered, shipped, etc), and then when they try to make it right you walk away??

I think I stated my case, I HAVE'T GOTTON A STRAIGHT ANSWER FROM THEM!
It appears others have had the same problem and have caught the same rath for not loving the way Dragonfire treated them.

Jordon's message today still didn't answer my question, he just said "call me".
That hasn't worked yet, not sure what's changed.

 

acsracing I wasnt bagging Jaywedguy I complementing him and his horn kit. My first post was about my bad experience with Jordan and Dragonfire and how I felt like the bad guy for voicing my opinion.

 

I have had a DFR intake on order for about a week and here is my experience.

Noticed that my card had been charged yesterday.

Called this morning and spoke with Jordon to inquire about shipping status.

Said he would look into it and get right back to me via phone or e-mail.

Nothing!!!!

Called him again this afternoon!! Said he would check it out and get right back to me.

Nothing!!!

You do the math.

If there is an issue with not being able to fulfill orders and promises to" Get right back to you", then don't make those promises or take the orders.

So far my (lack of) customer service experience has been less than stellar with DFR.

 

Guys call your credit card companies cancell the order and get a UMP . Hell all these horror storys on dfr . Obviously they suck so why waste your time :doh::headbang:

 

yeah...um...ok...sure...:smokin:

 

I'll never buy from DFR again. Took me 2 weeks to get a refund on an over charge. Called Jordan 3 times, left 3 messages. Didn't get a call back until I threatened to bad mouth them on the internet. My buddy got screwed on a clutch from them too.

Also, do you homework and talk to other players in the industry. I found most of them think DFR are unethical. They are considered the black sheep of the industry. In my opinion DFR is the Trinity of the UTV industry. They tell you what ever you want to hear to get the sale, then when it doesn’t meet your expectations you stop getting call backs.

 

i have heard stories also, from 3 different groups of people. it will catch up if its true.

 

I personally have had no issues with the four DFR orders I have done, but every situation is different. Well, there are lots of other companies to shop from. Got to love this country!

 

look guys we arent Perfect, Nobody is, I sincerley have been trying to get you guys taken Care of, Some things are out of our control, Like the Seats, We are Waiting for them to come in, we were Promised them Over a month ago, and still havent seen them. they should be Coming any day......but i know that isnt good enough. The water Proof Cannisters were on Backorder For along time as well. We strive to be the company that really Takes Care Of our customers. But sometimes it is out of our control.

 

I ordered a intake and clutch kit a little over a week ago and called to ask the status. Jordan was not in the sales lady didnt know and said hed call back. I did get a call back from him a few hours later and he said that the intakes were being powder coated and they should be done this week. Sure i wish this transaction would have gone a little faster but im not losing any sleep over it. The times ive delt with him he seemed very helpfull and curtious. DoDo happens guys and some things can be out of his control. Get some estimates from a carpenter once and see how that works. Usually there a month late and take twice as long to finish a project as what they quoted you.

 

Get some estimates from a carpenter once and see how that works. Usually there a month late and take twice as long to finish a project as what they quoted you.

Hey!, I resemble that remark


Brian

 

Guys

You think you've got it bad ! I live in Romania, I have had a RZR for about 6 months and love it, I could not ask for a better ride for the forrests and mountains here. But ! the service from the Polaris importer sucks, they sell you bike but not add on's, they are simply not interested, I phoned Polaris U.S. all they keeped saying was contact you local dealer, I explained again, remembering I got the dealer address from them, anyway offered no help and simply said we dont deal with customers outside the U.S. we can not help, have a nice day and put the phone down. I was lucky I found ASC the guy's called Todd, they have been great, really a big help but the cost of shipping even after ASC looked around is painful, if Polaris vetted their dealers it would be a big help for us not living in the U.S. shipping extra parts in a container full of bikes would be a whole lot better value for me the customer.It seems once we spend the big bucks, they have no further interest. Nice to have someone to bitch to guys

 

this is a general statement and not directed towards any ONE person.

i would think if a company does not have a product they should be upfront and tell you the truth instead of just saying let me take your $$$ and i will send it to you. when i call a company it means i an ready to buy and have saved my $$ and i am ready to spend it. what if i just kept promissing payment and a few weeks later finally paid for a product after i have recieved it.

why do i have to pay for a product upfront so a company can make it then mark it up and sell it to me? if you want to sell something stock up and THEN release it forsale.

be honest and truthful when you talk to customers. we get pissed when we are strung along, expecially when you take my money first. if a company is honest it goes a long way.

 

"Amen"