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Discussion Starter #1
So a customer wanted a set of heavy duty tie rods from blue torch fabrication .
Our shop order them got them in with no bolts for rod end or clevis. On wheel side you do have to drill the spindle out to 1/2inch so stock bolt wont work.
And cleavis takes a special size.
Call them and was informed they no longer supply the bolts with the kit because they was having to cut the cleavis bolt to the exact length needed.
Guess for $165 that was a little to much trouble for them. Better for the customer to have to hunt down the correct size and cut it themselves.
Thats pretty sorry in my opinion .
 

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Sounds like poor customer service is the new fashion...
 

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Discussion Starter #6
I told them to send them back but customer was in rock and hard spot. they where replacing broken rods so he had to run around and find them to get back on the road before weekend.
 

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They could atleast tell you what size bolts you need!
 
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