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Here is the information we’d like you to share:

Today, Polaris announced that they have an approved corrective-action plan for its RZR XP Turbo vehicles, following the stop-sale/stop-ride advisory in late July. Owners of model-year 2016 RZR XP Turbo vehicles can now contact their dealer to arrange for service, and Polaris will be giving all 2016 RZR XP Turbo owners an additional 12 months of warranty.



In addition, all owners of recalled RZR 900 or 1000 vehicles who have their recall work completed by the end of 2016 will receive either a 12-month warranty extension for vehicles that were in warranty at the time of the recall, or a $250 voucher for accessories for vehicles that were out of warranty. All owners with recalled RZRs also qualify for a $1,000 loyalty discount on the purchase of any Polaris side-by-side between now and the end of 2017.




http://www.cpsc.gov/en/recalls/recall-alerts/2016/polaris-recalls-rzr-xp-turbo-recreational-off-highway-vehicles/#remedy



2016 RZR XP Turbo /XP4 Turbo models were manufactured with the following concerns:

1. turbo charger oil drain fastener may loosen allowing a release of engine oil regardless of z-15-04 being completed or not.

2. ECU engine control unit may allow the engine to continue to run in an extreme overheat condition which could result in damage to the cylinder head or cylinder head gasket allowing a release of engine oil or coolant which may pose a fire hazard.

This bulletin also instructs dealers to inspect heat shields, replace heat shield fasteners, and update a fuel warning decal. Additionally, the revised calibration includes misfire detection that will prevent the engine from operating in a misfire condition.


RZR Customers,

I have two pieces of RZR recall news to share with you today.

First, for Turbo owners, as you know, in late July we asked you to stop riding your RZR Turbo vehicles because of potential issues. Since then, we have been doing intensive testing to make sure we have the right solution, and as of today the corrective action is in place. Owners of model-year 2016 RZR Turbo vehicles can now contact their dealer to arrange for service.

Second, to every RZR owner impacted by our recalls, we sincerely apologize for the inconvenience of having to bring your vehicle in for repair, as well as any lost riding time. While we cannot return your lost time, we will be sending you a letter extending a small token of our appreciation.

All 2016 Turbo owners will receive an additional 12 months of warranty. All owners of recalled RZR 900 or 1000 vehicles will receive either a 12-month warranty extension for vehicles that were in warranty at the time of the recall, or a $250 voucher for accessories for vehicles that were out of warranty. Both of these offers become valid if you have the required recall work completed before the end of 2016.

In addition, we are extending a $1,000 loyalty discount on the purchase of any Polaris side-by-side between now and the end of 2017. This discount is in addition to all other promotions, so significant savings are possible. You will receive detailed information in the mail by mid-September.

Your safety is our number-one priority, so please have the recall work completed as soon as possible, and do not ride your RZR until you do so.

On behalf of the entire Polaris family, I want to extend my sincere apologies and assure you that Polaris, and your RZRs, will be much better going forward.

Scott Wine

Chairman and CEO, Polaris



http://www.polaris.com/en-us/company/rzr-recall

Why is Polaris making this Goodwill Outreach?
Polaris acknowledges and apologizes for the disruptions in ride time and inconveniences in having recall service performed. While we cannot return lost time, we can make a small gesture of our good will and respect to our owners.

- What customers are involved in the "Goodwill Outreach"?
All RZR owners impacted by Safety Recall Z-16-01 (issued 4/18/2016) and Z-16-02 (issued 7/25/2016) are included in the goodwill outreach.

- What are the offers that a Customer may receive?
Customers will receive 2 offers:
Offer 1: Warranty Extension or PGA Gift certificate Based on Warranty Status at the Time of Recall Announcement
For vehicles covered under Safety Recall Z-16-01, issued 4/18/2016
Warranty Status at the Time of Recall Announcement
Customer Receives
If the customer’s vehicle was covered under Factory Warranty at the time of the recall (4/18/2016 for Z-16-01)
Customer receives 12 month Factory warranty extension. New end date is 12 months from original warranty end date. Good only after recall service is complete.
If the customer’s vehicle was covered under Polaris Extended Service Contract at the time of the recall (4/18/2016 for Z-16-01)
Customer receives 12 month Polaris Extended Service Contract extension. New end date is 12 months from original ESC end date. Good only after recall service is complete.
If the customer’s vehicle was recalled as part of Z-16-01 and not covered by Factory Warranty OR Polaris Extended Service Contract at the time of the recall (4/18/2016 for Z-16-01)
Customer receives $250 PGA gift certificate. Good only after recall service is complete.

For vehicles covered under Safety Recall Z-16-02, issued 7/25/2016
If the customer’s vehicle was recalled as part of Z-16-02
Customer receives 12 month Factory warranty extension. New end date is 12 months from original warranty end date. Good only after recall service is complete.

NOTE: OFFERS ARE VALID WHEN ALL OF THE CONSUMER’S RECALL SERVICE HAS BEEN COMPLETED
All certificates will clearly indicate if they are valid or invalid, based on the safety recall service completion. Recall service must be complete by December 31, 2016.

Offer 2: Loyalty Re-Purchase Voucher:

All customers receive $1,000 voucher good toward any Polaris Side-by-Side purchase between now and Dec 31, 2017. There is NO service requirement for this voucher- consumer may use it immediately, regardless of service completion.

- How will customers be notified? When?
Customers will be notified by direct mail from Polaris – arriving in customer’s homes mid September. Each customer will receive a detailed communication directly relating to the VIN(s) they own and the offers they are eligible for. The mailer will include Warranty information and vouchers specifically for the PGA, and Re-Purchase offers. Each voucher will have complete instructions for both the customer and the dealer.
Customers will only be mailed valid PGA gift certificates after Polaris receives record of recall service completion.

- How are the offers redeemed?
Consumer Offer
Redemption Process
Factory warranty extension
1. Dealer submits warranty claim(s), validating offer
2. Polaris sends consumer confirmation of extended Factory Warranty, with new warranty end date. Please allow 10 days for mail delivery.
3. No further action needed by customer or dealer

Polaris Extended Service Contract extension
1. Dealer submits warranty claim(s), validating offer
2. Polaris sends consumer confirmation of Polaris Extended Service Contract extension. Please allow 10 days for mail delivery.
3. No further action needed by customer or dealer

$250 PGA Gift Certificate
1. Dealer submits warranty claim(s), validating offer
2. Polaris sends consumer a valid gift certificate for $250 in Polaris PGA. Please allow 10 days for mail delivery.
3. Consumer redeems gift certificate at Dealer
$1000 Loyalty Re-Purchase Voucher
1. Polaris sends consumer a valid gift certificate for $1,000. Please allow 10 days for mail delivery.
2. Consumer redeems gift certificate at Dealer, with new Polaris SxS purchase


- Can the offers be combined or transferred?
The offers may be combined with other sales programs available at the time of purchase.
The offers may not be transferred from one owner to another buyer. The PGA gift certificates and Loyalty Re-Purchase vouchers will all have the consumer’s name printed on them, and cannot be given to another buyer.

+ I have not yet received my mailer – what should I do?- My RZR is not Registered in the correct name, the Registration does not have the correct address, I purchased my RZR second hand – will I receive a goodwill offer?

The goodwill offers will be mailed according to our most current registration information. Please contact your local Polaris RZR dealer at your earliest convenience to complete a change of address or transfer of ownership. If you need assistance contacting or locating a Polaris Dealer, please visit the Polaris web site at www.polaris.com or call 800-POLARIS.

- I went to a dealer and they didn't know about my offer, what do I do?
A dealer is not able to lookup your specific offer. You can contact call 1-800-POLARIS and select Option 9 to speak with the team handling questions about the goodwill outreach.

- Who should I call for help?
You can call 1-800-POLARIS and select Option 9 to speak with the team handling questions about the Goodwill Outreach.
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Discussion Starter #12
but what is the fix?
2016 RZR XP Turbo /XP4 Turbo models were manufactured with the following concerns:

1. turbo charger oil drain fastener may loosen allowing a release of engine oil regardless of z-15-04 being completed or not.

2. ECU engine control unit may allow the engine to continue to run in an extreme overheat condition which could result in damage to the cylinder head or cylinder head gasket allowing a release of engine oil or coolant which may pose a fire hazard.

This bulletin also instructs dealers to inspect heat shields, replace heat shield fasteners, and update a fuel warning decal. Additionally, the revised calibration includes misfire detection that will prevent the engine from operating in a misfire condition.
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but what is the fix?
2016 RZR XP Turbo /XP4 Turbo models were manufactured with the following concerns:

1. turbo charger oil drain fastener may loosen allowing a release of engine oil regardless of z-15-04 being completed or not.

2. ECU engine control unit may allow the engine to continue to run in an extreme overheat condition which could result in damage to the cylinder head or cylinder head gasket allowing a release of engine oil or coolant which may pose a fire hazard.

This bulletin also instructs dealers to inspect heat shields, replace heat shield fasteners, and update a fuel warning decal. Additionally, the revised calibration includes misfire detection that will prevent the engine from operating in a misfire condition.
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So I'm guessing the additional 12mo warranty starts after my 6mo warranty expired? So if I got my RZR a year ago I now have 6months warranty starting today?
 

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Am I reading it right? The 12 month extension starts after my 6 month expires? So a total of 18
 

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Ok sounds good to me. Let's bring on the 17s I now have a extra grand burning a hole in my pocket lol
 

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My machine is only about 6 or 8 weeks old so I'm pretty happy with a 18 month warranty
 

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Just got off the phone with polaris the fix is a brand-new turbo as well as updating the ECU
Is this a troll? I just heard it was the drain tube/gasket situation. A whole new turbo would seem excessive for a leak at the mating surface/line.
 
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