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Badhabitsoffroad*****
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Discussion Starter #1
Need to vent!!! I placed an order last Friday with extreme metal products for a front bumper for my 2011 rzr hoping I would recive it before mudstock!! Well not gonna happen!!! Why? Well I got an email from them Monday asking me to call them they some how lost my credit card info and never shipped the bumper. So now I'm a little upset but they said I should have it by Thursday well I'm leaving wensday so I make arrangements for it to be brought to me at mudstock so I can install it and add some protection to my rzr. But today I check my tracking number and looks like it hasn't shipped so I call them and they tell me after I have paid for it that it's on back order!!! Now I'm pissed why couldn't they have told me this when I ordered it instead they got my hopes up then crushed them!!!!!! I'm freaking pissed
 

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Maybe they had it in stock when you order it,but when they lost your credit card info somebody may bough the last pice.
 

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do what i do when a company fails to inform me its on back order until i call them a week later...........cancel the order and buy from somebody else.
 

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Badhabitsoffroad*****
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Discussion Starter #4
Don't think so I was told they have 50 on back order which is fine just would have been nice if I was told this before ordering!!! Guess I'm going to have to go warn.
 

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If you need before thursday go see some local shop that may sell some bumpers.
 

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Wow, that's a shame. EMP has been great with me thus far. Got the bumper and the cargo cover in quick time, no problems. I'm planning on getting their lift pretty soon as well. Hate to hear you've had a bad experience.
 

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I am sorry for your problem with EMP, but I have just had the exact same problem with Warn. After 2 weeks of no warn bumper, I called and they said it was back ordered. I immediately canceled the order and ordered the EMP and received it in 4 days. A week later the Warn bumper shows up on my porch!!! Then I have to send it back. I ordered my Warn bumper directly from GOWARN.com..so just be careful and good luck.
 

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EMP has done right by me so far and I am very happy with them.

Mostly heard nothing but good things about them.

Sorry for what happened to ya but it sounds like it is a glitch that happens sometimes with the large amount of things they must deal with there has to be some eff ups.

Doesnt make it any better for your situation.

They are good people and the guy I have dealt with for alotta of orders was Rick and if ya call and ask for him I am sure he will help ya out and try to make it right.
 

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Things happen, at least its not a liver or something you were waiting on... I am in the parts business and I can say that it is frustrating to BOTH parties when things like this happen, but it does.
 

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I think both companies are good reputable companies--as we all know, the front ends are different on the 2011's and both bumpers have had to undergo some changes in order to fit. I'm pretty sure I remember a thread by EMP about the changes they made in order for the bumper to fit the newer models. I just spoke to gowarn this week, and they weren't sure about fitment yet on the 2011's. I obviously can't speak for either company, but with their track records, I would think that either company would do their best to make things right if given the chance.

I know none of that makes any difference if you're waiting on a bumper, but maybe it's a possible explanation for what's happening??? Just my humble 2 cents.....
 

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EMP is a great company, they will make it right I'm sure. If you change your mind and don't give them that chance and don't go with the EMP Extreme bumper... I'm sorry to say but it's your loss. I love mine!!!!!! :ride:
 
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