I saved about $12,000 on my car from i69 but am doing a compete custom build and have been in touch with them several times a day for the last 3 weeks since my car was delivered to them. So far I am happy with the customer service and how detail oriented they have been on my build. I have discussed all my main concerns with them that I have read about on various posts such as clutch adjustment, wheel alignment and other things. They have been very responsive and send updates and photos/video as they continue through my build.