Why don't we recieve Tracking Numbers? - Polaris RZR Forum - RZR Forums.net
 
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post #1 of 14 Old December 6th, 2011, 06:52 AM Thread Starter
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Why don't we recieve Tracking Numbers?

I have ordered numerous itemes over the past couple years, and each time am told that I would be recieving a Tracking Number by email. Never have and have even started requesting them when making orders, and repeatedly have to call in to get the Tracking number. Well today I called and asked why, and once again, was told " do not know why" it gets tiresome when we depend on the Tracking numbers to have a employee to recieve them the day they are to arrive. I called over thirty minutes ago and was told he would email it right out, and am still waiting why typing this question????????????
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post #2 of 14 Old December 6th, 2011, 06:59 AM
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Re: Why don't we recieve Tracking Numbers?

Is there a chance your email you entered was incorrect? Also check your spam folder as well sometime they make it in there, it is a tracking number from ups not us.

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post #3 of 14 Old December 6th, 2011, 06:59 AM
 
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Re: Why don't we recieve Tracking Numbers?

Send a PM or call Tyler and ask him....
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post #4 of 14 Old December 6th, 2011, 07:02 AM Thread Starter
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Re: Why don't we recieve Tracking Numbers?

Quote:
Originally Posted by Super ATV View Post
Is there a chance your email you entered was incorrect? Also check your spam folder as well sometime they make it in there, it is a tracking number from ups not us.
No, that is what I am asked each time I have to call in to get one sent to me. I even spell out my email address very plainly and have it repeated back to me. Our Office Computers do not block any of our Vendors we buy from. If your depending on UPS to email us the Tracking Number and they are falling down on the job, then I would expect that Super ATV needs to ensure that we get them, either from Super ATV or do something to ensure that they are sent from UPS. We order from several Vendors who ship thru UPS and we recieve the Tracking numbers from the Vendors. What say you? And I am still waiting on the Tracking Number for my last order that I just called in to try to get?? And the young man read me back my Email address twice when I called in awhile ago.

Last edited by Kandgo; December 6th, 2011 at 07:08 AM.
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post #5 of 14 Old December 6th, 2011, 07:08 AM
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Re: Why don't we recieve Tracking Numbers?

Call in and speak with Janna about your situation.

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post #6 of 14 Old December 6th, 2011, 07:11 AM
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Re: Why don't we recieve Tracking Numbers?

why do you guys want that #?. Why do you need to track? - wanting to learn here, not a wise guy

My packages show up at the home or office and are laying there if I'm not there. I've never worried about where it is and i worry about everything.

just asking
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post #7 of 14 Old December 6th, 2011, 07:16 AM Thread Starter
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Re: Why don't we receive Tracking Numbers?

Quote:
Originally Posted by itsruf View Post
why do you guys want that #?. Why do you need to track? - wanting to learn here, not a wise guy

My packages show up at the home or office and are laying there if I'm not there. I've never worried about where it is and i worry about everything.

just asking
We need to have a Employee to receive shipments, they may be needed to be re shipped or hand delivered to other shops or customers expediently. Also we receive very expensive shipments of varying components we use in our business, not just UTV parts. We don't staff every Office, and need to know the info on the expected delivery day. Pretty simple to get a guy a Tracking number. I will call Jana and see if we can get this straightened out.
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post #8 of 14 Old December 6th, 2011, 07:20 AM
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Re: Why don't we recieve Tracking Numbers?

Quote:
Originally Posted by itsruf View Post
why do you guys want that #?. Why do you need to track? - wanting to learn here, not a wise guy

My packages show up at the home or office and are laying there if I'm not there. I've never worried about where it is and i worry about everything.

just asking
It depends on how it is being shipped, and what shipper. My UPS guy, which I know pretty well, will leave anything without a signature. My fedex guy may or may not leave a package, he has left packages with my neighbor and a note on my door and sometimes just a note that he will try again tomorrow. With a tracking number I can try to be home or leave a note that says it's ok to leave a sig. required package.

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post #9 of 14 Old December 6th, 2011, 07:21 AM
 
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Re: Why don't we recieve Tracking Numbers?

It may boil down to work load.....These businesses ship out 20+ packages a day at least. If their computer system doesn't have an automated program to upload a tracking number once it ships, that means they have to manually upload/email tracking numbers. That is very time consuming. And if I had to guess, they worry about sending the orders out on time before they worry about sending out tracking numbers.
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post #10 of 14 Old December 6th, 2011, 07:42 AM
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Re: Why don't we recieve Tracking Numbers?

super nice answers and appreciated.

Yes the signature thing has come up but only when I'm here. Maybe when I'm not here they they just shrug their shoulders and waive the signature.
Yes, pricey items have come to both locations. Regardless $5 is as important as $5k. A few years ago UPS left a $3300 Nikon down along the highway at my outhouse. sat there for a few days. Any neighbor could see it if they looked just right. He always takes the effort to put a clear plastic overbag in case it rains when leaving it down there as opposed to coming up 750' of driveway and putting it at the door. They know they can take sneek a leak up here when needed. never figured them out but they are all great drivers/ workers.
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post #11 of 14 Old December 6th, 2011, 08:48 AM Thread Starter
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Re: Why don't we recieve Tracking Numbers?

Janna has indeed solved the Mystery of missing Tracking Numbers. Thanks Janna!
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post #12 of 14 Old December 6th, 2011, 03:03 PM
 
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Re: Why don't we recieve Tracking Numbers?

No need for a tracking number when ordering through these guys. I got my packages with 2 days of ordering. Heard of multiple people receiving theres next day, which to me is unheard of. These guys are on top of things!
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post #13 of 14 Old December 6th, 2011, 05:18 PM
 
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Re: Why don't we recieve Tracking Numbers?

Quote:
Originally Posted by Kandgo View Post
Janna has indeed solved the Mystery of missing Tracking Numbers. Thanks Janna!
so, what did ya'll come up with? I know that anytime I order I request a tracking number to be sent but I only get it about 1/3 of the time. Just curious.

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post #14 of 14 Old December 6th, 2011, 06:47 PM Thread Starter
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Re: Why don't we recieve Tracking Numbers?

Quote:
Originally Posted by chipper View Post
Quote:
Originally Posted by Kandgo View Post
Janna has indeed solved the Mystery of missing Tracking Numbers. Thanks Janna!
so, what did ya'll come up with? I know that anytime I order I request a tracking number to be sent but I only get it about 1/3 of the time. Just curious.
Ensure they hear you spell out your Email address. Janna spoke of getting the Tracking Numbers sent thru UPS corrected also. We will see.
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