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post #61 of 130 Old April 29th, 2019, 06:40 AM
 
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Originally Posted by Shock Therapist View Post
Hi guys. I want to be completely transparent with this issue. It may be a bit long winded but bear with me. Originally when we tested the Turbo S for all of our components we purchased one of the first cars available in Arizona. Certainly part of the first production run. We tested the car in all areas including mountains and trail riding near us in Flagstaff. Our initial results with the spring kits were outstanding and we had great response from our customers in all parts of the U.S.
After many months and over 300 spring kits sold for the Turbo S we started to hear complaints about stiffness in the front. We have documented 13 cases where the front of the car was stiff no matter what the adjustments or ride heights were set to. Of these, 11 were on the east coast. I am not saying these are the only issues we have seen but what I mean is these are the only ones that could not be made perfect with some adjustments. This many rough riding kits raised a red flag and we grabbed a couple more Turbo S's this week to check and test. What we found is interesting. There has been a production change in the Fox shock internals that is different than our initial notes from our shop car. This change is complicated to explain but in short it affects how the shock transitions from the plush mid stroke to harsh bump stage. It does not affect how our spring kit works when run fast or hard but it seems to make the slow speed chop and rocks harsher as we run different spring rates.
This change is not an issue for us when we do the internal shock work since our changes eliminate this running production change but it is clearly an issue when the spring kit is added with out the shock work. We contacted Fox to verify this change, which they did but what they could not tell us is when this change went into the Polaris production schedule or if it was an instant change or if it was phased into production as they ran through the original spec shocks.
So, to get back around to the issue at hand, we are currently re-testing our Turbo S spring kits on new cars this week and next week. If we can offer one spring kit that will do both high speed west coast terrain and have enough adjustment for slower, east coast trails then we will certainly do that. But if we can NOT then we will have to offer two kits for each discipline or even 4 kits (2 for spring only and 2 for spring and valving systems). Either way we will keep you informed when we are wrapped up very soon.
When this happens, we will replace any and all springs that are needed to upgrade your Turbo S kits so that the front is plush as promised. The number and style of springs will be determined by our current testing so just wait a bit for all of us to know what this will entail.
I want to touch upon the phone and information subject a little as well. We currently have 5 people on the phones here to help all our customers. We need many more. We have had a few new people come in but not last long as this job is overwhelming for most. During that training period we could and probably did have some conflicting information go out there about the Turbo S kits. I apologize for this and we are working very hard to cure this going forward.
Here at Shock Therapy, we take our job and our customers very serious. With out perfect products that live up to our claims we will have no customers. With out our customers there is no point in products. To those whom we have given bad customer service I personally would like to say I am sorry and I hope we can earn your business back. With that in mind, please be patient for a week or two while we finish up on these new cars. We will announce our changes here once we are done and we will be sending springs out to anyone who needs them once we have this figured out. At that time we will be contacting everyone we have listed and if you would send your information to us (at that time) at [email protected] and reference "Turbo S Forum Fix" in the subject so we can keep track of everyone here.
Again, sorry for the issues but with transparency, this is what we are doing to fix it and we will let you know instantly as soon as we are done with the fix. Thank you for your patients and your support. Justin Smith


I've experienced a lot of the same issues. I absolutely loved the kit on my 16 XPT. It was the single best upgrade I did to it without question. I was in denial for a while with the Turbo S for a while thinking that it was just because the dynamix was so advanced to start with, but after a few hundred miles on your spring kit I have to agree that it just doesnt ride well at all. I've also made adjustments to the cross over rings with little to no difference. Any help would be great.
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post #62 of 130 Old April 29th, 2019, 11:31 AM Thread Starter
 
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Re: Shock Therapy Turbo S

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I have worked with ST for several years and I have to say give them a chance to correct the issue ..one more time. Overall they are one of the best suspension tuners out there. I have had them re valve and re spring stock shocks and now I have the FOX RC2.5
When I got the RC 2.5 shocks from Fox.. the front upper springs were way to stiff. After talking to many experts ...FOX NOT BEING ONE OF THEM...Shock Therapy got my situation dialed. They told me that all my other spring rates from FOX were good and it was just the upper springs in the front that were to stiff.
I bought the new upper front springs from them and the car has been awesome major change for the better. I did have to figure out all other adjustments ...and again thanks to ST and there advice on settings I did what they said and I was very close

So Give them a chance to fix it .....we have all been their thats just part of Modifying shit especially long travel computer controlled suspension


There becomes a point when you just give up. Iíve changed springs 3 times on the front. I was told I initially was already running a very stiff spring (but couldnít get my ride height without 4Ē of preload) so I was then sent a stiffer spring, which they were not happy about. Now I read posts and theyíre sending the same stiffer spring they told me was too stiff to everyone. I went ahead and spent extra money to get them revalved thinking that was the issue. Nope. Itís sad when my wife tells me she notices a stiffer ride than our factory setup. I literally want nothing from them other than a ride I should get out of my machine for $2000+ worth of shock work. Iíve not heard a word from them since they sent me the stiffer lower spring. When it didnít work I just stopped contacting them. Changing springs 3 times plus having my shock revalved didnít soften the ride so I doubt anything will. We have 4 turbo s in our group that have opted not to do ST bc our machines ride so much stiffer.


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They said they would take care of every one on here after they have the problem fix. I'd just wait till they get that fix and get it done again. No reason to throw that kind of money away. Unless you just have money laying around.

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Definitely donít have money laying around. Thatís why Iím so upset for spending hard earned cash for nothing. This has been going on for 7-8 months. If they indeed fix the issue and make it right I will absolutely praise them everywhere!! I just know in the past I havenít gotten anywhere with Ernie. Maybe now with all the complaints they see there is an issue and will believe what Ive told them.


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post #63 of 130 Old May 1st, 2019, 06:13 PM
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Re: Shock Therapy Turbo S

So what exactly is ST doing for the people that bought the springs and had their shocks revalved? All I know is my firm button is nonexistent now that they were done.
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post #64 of 130 Old May 1st, 2019, 06:17 PM
 
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So what exactly is ST doing for the people that bought the springs and had their shocks revalved? All I know is my firm button is nonexistent now that they were done.
His reply seemed like it was because of the calving and you shouldn't have issues if they were revalved. Does yours ride like crap too? I thought yours was good.
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post #65 of 130 Old May 1st, 2019, 06:35 PM Thread Starter
 
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Re: Shock Therapy Turbo S

All revalve did for me was take away firm also. I ran mine 100% stock then just stage 4 spring kit then the springs and revalve because i wanted to feel the difference and give an honest review.


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post #66 of 130 Old May 2nd, 2019, 08:40 PM
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Re: Shock Therapy Turbo S

It rides ok but I honestly prefer the stock setup. I have several guys with ride with us that have S's and I have put some time in theirs and prefer it over my spring and revalve setup. The biggest issue I have is the fact that firm is basically gone. All 3 (firm, sport and comfort) feel exactly the same. I get a lot more body roll in firm than the other guys.
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post #67 of 130 Old May 3rd, 2019, 04:30 PM
 
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Hi everyone. I have an appointment to have a revalve and spring kit coming up. Has shock therapy recently followed up with anything regarding the issues posted in this thread? After calling ST they promised everything has been worked out an I'll be happy with the finished product. After reading the latest posts I'm hesitant to drop the $$$$ with just going off what they tell me. Especially since you can't buy any of the spring kits or other stuff like the sway bar on the ST website anymore. Hopefully it all gets figured out in the end for those who've had issues.
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post #68 of 130 Old May 3rd, 2019, 08:34 PM Thread Starter
 
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Re: Shock Therapy Turbo S

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Originally Posted by AZoffroad View Post
Hi everyone. I have an appointment to have a revalve and spring kit coming up. Has shock therapy recently followed up with anything regarding the issues posted in this thread? After calling ST they promised everything has been worked out an I'll be happy with the finished product. After reading the latest posts I'm hesitant to drop the $$$$ with just going off what they tell me. Especially since you can't buy any of the spring kits or other stuff like the sway bar on the ST website anymore. Hopefully it all gets figured out in the end for those who've had issues.


I havenít heard anything from them. The owner posted in this thread saying he would post when they get the issue figured out. I prefer the ride of my stock suspension honestly. But if youíre west coast you might be happy with their kit. It seems like everyone not happy is on the east coast.


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post #69 of 130 Old May 4th, 2019, 07:19 AM
 
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Re: Shock Therapy Turbo S

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I havenít heard anything from them. The owner posted in this thread saying he would post when they get the issue figured out. I prefer the ride of my stock suspension honestly. But if youíre west coast you might be happy with their kit. It seems like everyone not happy is on the east coast.


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Iím on the west coast and hated the ride after spring install. Iím in Phoenix,AZ just like ST. We have no whoops and real high speed trails. Most of our riding is rocky trails which did not agree with the stiff ST springs
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post #70 of 130 Old May 4th, 2019, 07:24 AM
 
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Re: Shock Therapy Turbo S

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Originally Posted by AZoffroad View Post
Hi everyone. I have an appointment to have a revalve and spring kit coming up. Has shock therapy recently followed up with anything regarding the issues posted in this thread? After calling ST they promised everything has been worked out an I'll be happy with the finished product. After reading the latest posts I'm hesitant to drop the $$$$ with just going off what they tell me. Especially since you can't buy any of the spring kits or other stuff like the sway bar on the ST website anymore. Hopefully it all gets figured out in the end for those who've had issues.
I personally would look into other setups. They make it sound so good in the beginning but after they have your money shit changes. They will not take the time to make you happy. It took me multiple weeks to even get someone to call me back about my problems and Iím local. Paid $$$ to make it ride worse than stock and get treated like crap
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post #71 of 130 Old May 4th, 2019, 10:30 AM
 
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Originally Posted by AZoffroad View Post
Hi everyone. I have an appointment to have a revalve and spring kit coming up. Has shock therapy recently followed up with anything regarding the issues posted in this thread? After calling ST they promised everything has been worked out an I'll be happy with the finished product. After reading the latest posts I'm hesitant to drop the $$$$ with just going off what they tell me. Especially since you can't buy any of the spring kits or other stuff like the sway bar on the ST website anymore. Hopefully it all gets figured out in the end for those who've had issues.


I haven’t heard anything from them. The owner posted in this thread saying he would post when they get the issue figured out. I prefer the ride of my stock suspension honestly. But if you’re west coast you might be happy with their kit. It seems like everyone not happy is on the east coast.


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Seems pretty bad they haven't followed up once they were made aware something wasn't right. I liked how the owner posted on here with an explanation and was also wondering if anyone has had any feedback since then. Sorry to hear you aren't happy! I know the feeling unfortunately.

Last edited by AZoffroad; May 4th, 2019 at 10:50 AM.
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post #72 of 130 Old May 4th, 2019, 10:34 AM
 
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Originally Posted by AZoffroad View Post
Hi everyone. I have an appointment to have a revalve and spring kit coming up. Has shock therapy recently followed up with anything regarding the issues posted in this thread? After calling ST they promised everything has been worked out an I'll be happy with the finished product. After reading the latest posts I'm hesitant to drop the $$$$ with just going off what they tell me. Especially since you can't buy any of the spring kits or other stuff like the sway bar on the ST website anymore. Hopefully it all gets figured out in the end for those who've had issues.
I personally would look into other setups. They make it sound so good in the beginning but after they have your money shit changes. They will not take the time to make you happy. It took me multiple weeks to even get someone to call me back about my problems and I’m local. Paid $$$ to make it ride worse than stock and get treated like crap
Damn, that's exactly what I'm worried about! I'm in Phoenix also and want to use a local company if possible. Any suggestions on another setup?
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post #73 of 130 Old May 4th, 2019, 07:48 PM
 
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Re: Shock Therapy Turbo S

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Originally Posted by AZoffroad View Post
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Originally Posted by turboedsupe View Post
Quote:
Originally Posted by AZoffroad View Post
Hi everyone. I have an appointment to have a revalve and spring kit coming up. Has shock therapy recently followed up with anything regarding the issues posted in this thread? After calling ST they promised everything has been worked out an I'll be happy with the finished product. After reading the latest posts I'm hesitant to drop the $$$$ with just going off what they tell me. Especially since you can't buy any of the spring kits or other stuff like the sway bar on the ST website anymore. Hopefully it all gets figured out in the end for those who've had issues.
I personally would look into other setups. They make it sound so good in the beginning but after they have your money shit changes. They will not take the time to make you happy. It took me multiple weeks to even get someone to call me back about my problems and Iím local. Paid $$$ to make it ride worse than stock and get treated like crap
Damn, that's exactly what I'm worried about! I'm in Phoenix also and want to use a local company if possible. Any suggestions on another setup?
Greg Flinders @ MTS Off Road or Alex Reed @ CT Raceworkx this two guys are one of the most used on the X3 World for the internal bypass series shocks. Garry Fries @ utv shocks doesnt mess with live valve from what ive heard

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post #74 of 130 Old May 5th, 2019, 02:48 AM
 
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Re: Shock Therapy Turbo S

I donít have a turbo S. Just an XP. I got the Shock Therapy stage 3 setup. Shipped my coil overs to them, they sprung and valved them, shipped them back. They took so little time trying to understand my setup I ended up with springs that are way too strong.

I have zero preload, and still ride about 1/2Ē higher than recommended.

I called them after I installed and they didnít really seem interested in helping me solve it, so itís been that way for a couple years.

Yes, the car works better than stock. No, I donít think itís as good as it could be, and no, I donít think ST showed interest in making a happy customer.

Honestly, I think they are just too busy.

One of these days Iíll probably talk to Ed.


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post #75 of 130 Old May 5th, 2019, 06:50 AM
 
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Re: Shock Therapy Turbo S

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Damn, that's exactly what I'm worried about! I'm in Phoenix also and want to use a local company if possible. Any suggestions on another setup?
Ben Porter is who Iím going through next
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