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post #31 of 97 Old April 21st, 2019, 09:28 PM
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Re: Shock Therapy Turbo S

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Originally Posted by duramaxdrew View Post
I would describe my first experience with ST best as very disappointing. This surprised me as I have read gushing reviews from the XP1k and XPT guys for years.

I ordered the stage 3 kit. I spoke with 3 people at shock therapy and they all gave me different answers on what preload settings to use ranging from 1 inch to 5 inches. Not to mention the directions on their website were different than any of the 3 reps I spoke with. After trying for months to figure out why my ride height is so low even when using over an inch more than the recommended starting preload I found out that they somehow messed my order up and sent the incorrect springs.
W...T...F...
So I then asked if they would compensate me for the labor (I already paid the first time) to install the springs and they responded with a ďnope, sorry mistakes happen but we will expedite the new ones to you.Ē
This was unacceptable to me given they sent me the wrong springs which is an error on their part, as well as having no clue what settings are required (btw the directions posted on the ST website are still incorrect for the stage 3).
So needless to say I am very unhappy with my experience and they will not be earning my business in the future. I am the first to sing the praises of companies that have great products and great customer service, but I can honestly say ST has provided me neither.
This has been my experience with the recently as well.
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post #32 of 97 Old April 22nd, 2019, 04:32 AM
 
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Re: Shock Therapy Turbo S

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Originally Posted by armyn View Post
any update on this? planning on getting their kit but if its riding more harsh than the oem then its a no go for me. i just want my ride to the same or a little plusher on slow stuff then keep my ride height bec the stock springs arent worth a crap and they collapse..
I wanted the same exact thing as you are wanting. I bought the stage 4 spring kit from Shock Therapy and it has been terrible. Comfort mode is basically gone. At cruising and slow speeds the ride will throw you around now. If your racing or plowing bumps at 45+ the car is more planted. Here in AZ though we have a lot of rocky trails and choppy sand washes that did not agree with the stiffer ST spring rates. I also had to add a lot of preload Iím the front to even get the car to sit at 15 1/2Ē GC
Iím thinking of going with eibach next. They use longer and softer springs. Iím hoping that will allow me to run less preload to get to the proper ride height.
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post #33 of 97 Old April 23rd, 2019, 09:26 AM
 
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Re: Shock Therapy Turbo S

Not trying to jump on the pile here, but I am disappointed with my experience as well. 2019 XPT4, I think they are a great company. They have quality components and ideas. If you are out west and can have them set your car up or ride the same terrain they test in you probably have a good shot at a great setup that works.

Unfortunately the way we ride on the east coast is much different. I had the same experience with them. I would call and they would make me feel like I was clueless. One call was "well you have the car setup wrong".. then I tell him my measurements and that I followed your video precisely, then they were going to talk to someone and call me back.. They didn't so then I called back and it was, "peoples interpretation of ride quality is different. Maybe your asking too much... " Basically the translation was you are an idiot go away.


Now I do believe if I was out west and was flying through the air and running at high speeds on sand their setup would be awesome. But I am going 5 mph through creeks. All these spring/shock companies have a hard job, and I think ST is a good company and great for many people. They make helpful videos that I enjoy. I just think their phone manners could use improvement and maybe they need a Hatfield McCoy trail testing session.

2019 XP 4 Turbo LE
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Last edited by WVBKW; April 30th, 2019 at 05:36 AM.
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post #34 of 97 Old April 23rd, 2019, 09:39 AM
 
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Quote:
Originally Posted by WVBKW View Post
Not trying to jump on the pile here, but I am disappointed with my experience as well. 2019 XPT4, I think they are a great company and if you are out west and can have them set your car up or ride the same terrain they test in you probably have a good shot at a great setup that works.

Unfortunately the way we ride on the east coast is much different I believe. I had the same experience with them. I would call and they would make me feel like I was clueless. One call was well you have the car setup wrong.. well no I didn't I followed your video precisely, then they were going to talk to someone and call me back.. they didn't so then I called back and it was peoples interpretation of ride quality is different. Maybe your asking too much...

I ended up calling a east coast based competitor. Went over the spring rates which were all too heavy for my riding style. I stressed to ST I wanted the softest ride possible etc. numerous times. Anyhow the whole process cost me double.

And as already mentioned changes springs is not some easy task.

Now I do believe if I was out west and was flying through the air and running at high speeds on sand their setup would be awesome. But I am going 5 mph through creeks. All these spring/shock companies have a hard job, and I think ST is a good company and great for many people. They make helpful videos that I enjoy. I just think their phone manners could use improvement and maybe they need a Hatfield McCoy trail testing session.
Curious, what was wrong with the stock suspension for your chosen terrain and style of riding?
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post #35 of 97 Old April 23rd, 2019, 09:52 AM
 
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Re: Shock Therapy Turbo S

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Originally Posted by Soupys Performance View Post
Quote:
Originally Posted by WVBKW View Post
Not trying to jump on the pile here, but I am disappointed with my experience as well. 2019 XPT4, I think they are a great company and if you are out west and can have them set your car up or ride the same terrain they test in you probably have a good shot at a great setup that works.

Unfortunately the way we ride on the east coast is much different I believe. I had the same experience with them. I would call and they would make me feel like I was clueless. One call was well you have the car setup wrong.. well no I didn't I followed your video precisely, then they were going to talk to someone and call me back.. they didn't so then I called back and it was peoples interpretation of ride quality is different. Maybe your asking too much...

Now I do believe if I was out west and was flying through the air and running at high speeds on sand their setup would be awesome. But I am going 5 mph through creeks. All these spring/shock companies have a hard job, and I think ST is a good company and great for many people. They make helpful videos that I enjoy. I just think their phone manners could use improvement and maybe they need a Hatfield McCoy trail testing session.
Curious, what was wrong with the stock suspension for your chosen terrain and style of riding?
I think most people on here feel a superior ride can be achieved for any riding style with a quality set of springs with a spring rate tailored for your use. Polaris uses poor quality springs which are known to sag and loose ground clearance as well. Also on my 2016 XP4 I had a great experience with a RacerTech spring kit.

And to be completely honest probably nothing, but that is part of the fun of owning a RZR, right? Constantly stimulating the economy by buying every part we can "upgrade"!

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2017 Can-am X3 XRS
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2013 Maverick XRS
2012 Commander X
2011 Commander X
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Last edited by WVBKW; April 30th, 2019 at 05:37 AM.
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post #36 of 97 Old April 23rd, 2019, 10:52 AM
 
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Re: Shock Therapy Turbo S

I am currently dealing with a competitor of Shock Therapy. I live in AZ but I mostly ride like you guys out on the east coast. I prefer to ride the toughest technical trails I can find and I rock crawl a lot. Most of our riding is done in low gear at low speed. I have heard so many good and bad things about Shock Therapy. I decided to go with a local business called ADS Racing Shocks located in Tucson. They are currently using my car for R&D to come up with a great starting point for a spring and valve formula for the type of riding I love to do. Once we have it dialed in for my car I will post what worked for me in another thread. Mine will be the first 2 seat Turbo S done by them for my type of riding.
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post #37 of 97 Old April 23rd, 2019, 12:47 PM
 
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Re: Shock Therapy Turbo S

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Originally Posted by EdgeXXL View Post
I am currently dealing with a competitor of Shock Therapy. I live in AZ but I mostly ride like you guys out on the east coast. I prefer to ride the toughest technical trails I can find and I rock crawl a lot. Most of our riding is done in low gear at low speed. I have heard so many good and bad things about Shock Therapy. I decided to go with a local business called ADS Racing Shocks located in Tucson. They are currently using my car for R&D to come up with a great starting point for a spring and valve formula for the type of riding I love to do. Once we have it dialed in for my car I will post what worked for me in another thread. Mine will be the first 2 seat Turbo S done by them for my type of riding.
Iím in AZ as well. A lot of people think we have just wide open desert and whoops, when really itís mountain roads and small rocky trails. I just want comfort mode super soft and than can adjust modes as needed for bottoming resistance. Lmk spring lengths and rates and if they look good Iíll get a set when available
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post #38 of 97 Old April 23rd, 2019, 07:06 PM
 
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Re: Shock Therapy Turbo S

Talked to Alex Reed @ Ctraceworx and they are based in North Carolina. he ordered my custom eibach springs and got the total weight of me and passenger with added accesories. he use to valve, re-spring and do IBP mods to my old X3 XRC and XDS and it floats.. i will update once i installed the springs.. i ride mainly mountain trails (windrock park)
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post #39 of 97 Old April 23rd, 2019, 07:10 PM
 
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Quote:
Originally Posted by armyn View Post
Talked to Alex Reed @ Ctraceworx and they are based in North Carolina. he ordered my custom eibach springs and got the total weight of me and passenger with added accesories. he use to valve, re-spring and do IBP mods to my old X3 XRC and XDS and it floats.. i will update once i installed the springs.. i ride mainly mountain trails (windrock park)
Alex is an incredible guy! Wish he would open up to RZR products. He specializes in Can-am stuff.

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post #40 of 97 Old April 23rd, 2019, 08:10 PM
 
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Re: Shock Therapy Turbo S

Sucks you all are haveing a bad experience with ST. I've just put them on my 15 1000xp4 and I'm loving them. So much more planted.I did raise the crossovers up some and that helps. I also run my compression all the way soft. The issue I had before was the front was too soft and rear felt stiff. Now the machine feels more even, less bucking and nose dive. Over rough terrain it feels super plush without feeling too soft in the front like before. One thing I would recommend is removing the sway bar on the front if you are riding rough technical terrain. It will make a world of difference. My year xp4 they didn't have a sway bar up front. With the turbos they added them and stiffened up the suspension because the added weight and speed from the turbo. If you are not running high speeds in the dunes and taking corners fast you only need the sway bar on the rear. Walker links on the rear sway bar would make it even better.

Here's a few picks of my setup.

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post #41 of 97 Old April 24th, 2019, 05:16 AM Thread Starter
 
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Re: Shock Therapy Turbo S

Seems to be an issue with the turbo s kits. A lot in our group had the kit on their xp1000, regular fox turbo and were very happy. None of us would go with ST on our turbo s again.


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post #42 of 97 Old April 24th, 2019, 05:17 AM Thread Starter
 
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Re: Shock Therapy Turbo S

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Originally Posted by armyn View Post
any update on this? planning on getting their kit but if its riding more harsh than the oem then its a no go for me. i just want my ride to the same or a little plusher on slow stuff then keep my ride height bec the stock springs arent worth a crap and they collapse..


Still not happy. Iíve swapped spring rates and also had them revalve my shocks.


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post #43 of 97 Old April 24th, 2019, 06:05 AM Thread Starter
 
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Re: Shock Therapy Turbo S

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Quote:
Originally Posted by armyn View Post
any update on this? planning on getting their kit but if its riding more harsh than the oem then its a no go for me. i just want my ride to the same or a little plusher on slow stuff then keep my ride height bec the stock springs arent worth a crap and they collapse..


Still not happy. Iíve swapped spring rates and also had them revalve my shocks. To do it all over again I wouldíve done one of the tender swaps to get my ride height back and not make it ride so stiff.


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post #44 of 97 Old April 24th, 2019, 10:49 AM
 
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Re: Shock Therapy Turbo S

So what we are finding out while doing R&D on my car is the Turbo S dynamix is a whole different animal. What worked on previous cars does not work on the Turbo S. I had the ADS stage 2 spring kit which consists of all new upper and lower eibach springs and crossover rings on my XP1k and that thing was awesome everywhere. We are tying to come up with the best formula between springs and valving that works for my type of riding. The goal is to use the lightest springs with the least amount of preload to get the perfect ride heigth of 16+ inches. The valving is pretty much spot on but we are on round 2 of springs. We have the rears pretty much dialed in but want to go with 50lbs heavier on the upper spring just to see if it makes any difference. The front is a whole different story. We will try a bunch of different spring lengths and rates to get it perfected. Once we have it dialed in I will make a post about what we did to get it right. ADS has been great to work with on doing this.
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post #45 of 97 Old April 24th, 2019, 11:38 AM Thread Starter
 
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Re: Shock Therapy Turbo S

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Originally Posted by EdgeXXL View Post
So what we are finding out while doing R&D on my car is the Turbo S dynamix is a whole different animal. What worked on previous cars does not work on the Turbo S. I had the ADS stage 2 spring kit which consists of all new upper and lower eibach springs and crossover rings on my XP1k and that thing was awesome everywhere. We are tying to come up with the best formula between springs and valving that works for my type of riding. The goal is to use the lightest springs with the least amount of preload to get the perfect ride heigth of 16+ inches. The valving is pretty much spot on but we are on round 2 of springs. We have the rears pretty much dialed in but want to go with 50lbs heavier on the upper spring just to see if it makes any difference. The front is a whole different story. We will try a bunch of different spring lengths and rates to get it perfected. Once we have it dialed in I will make a post about what we did to get it right. ADS has been great to work with on doing this.


Please keep us updated. What type of of riding do you do? Itís crazy how stock setup actually is much softer than the shock therapy


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