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post #16 of 144 Old September 24th, 2018, 05:47 PM
 
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Re: Shock Therapy Turbo S

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OK, then my money is the wrong springs for what ever reason. Think they have ID numbers on them. Might get the numbers, be sure they are the same for both sides so you can compare with what they wanted to send you. Front and Rear different naturally. And are you sure the ride height is per Shock Therapy instructions?


Yep I went off of their website. It actually said 16.5Ē front and 16Ē rear. Iím about .5Ē lower but I was tired of messing with it. There isnít really instructions on setting up the crossovers. Their measurement has my crossover about .5Ē from the spring dividers so i moved them up a few inches.


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Pretty much out of ideals, but here are two. Are you sure you got the short springs on the correct end of machine? Don't have front in back etc. Get the last .5 inch of ride height adjusted. A little can make a big difference in ride quality. Also set it with both in seats. The front were easy to adjust on mine. Get weight off, loosing jam nut. Grab spring and twist. Rear not to bad if pull the big air hose out of way.

OK. One more. Are you sure you have the crossover working correct? If set wrong the short springs cannot do there job and you will have a harder ride if only the large stiffer springs are working.

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post #17 of 144 Old September 24th, 2018, 05:53 PM
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Re: Shock Therapy Turbo S

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When I go faster it rides smoother. If that helps?


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Give Justin or Ernie a call at Shock Therapy they will get you set up right
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post #18 of 144 Old September 24th, 2018, 06:44 PM Thread Starter
 
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Re: Shock Therapy Turbo S

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Quote:
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OK, then my money is the wrong springs for what ever reason. Think they have ID numbers on them. Might get the numbers, be sure they are the same for both sides so you can compare with what they wanted to send you. Front and Rear different naturally. And are you sure the ride height is per Shock Therapy instructions?






Yep I went off of their website. It actually said 16.5Ē front and 16Ē rear. Iím about .5Ē lower but I was tired of messing with it. There isnít really instructions on setting up the crossovers. Their measurement has my crossover about .5Ē from the spring dividers so i moved them up a few inches.





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Pretty much out of ideals, but here are two. Are you sure you got the short springs on the correct end of machine? Don't have front in back etc. Get the last .5 inch of ride height adjusted. A little can make a big difference in ride quality. Also set it with both in seats. The front were easy to adjust on mine. Get weight off, loosing jam nut. Grab spring and twist. Rear not to bad if pull the big air hose out of way.



OK. One more. Are you sure you have the crossover working correct? If set wrong the short springs cannot do there job and you will have a harder ride if only the large stiffer springs are working.


The rear springs are larger than the front so they wouldnít be able to be mixed up. I honestly have no idea if the crossover are working correctly? Iíve never ran crossovers so I donít know how to set them up beyond what ST said in their instructions measurements.


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post #19 of 144 Old September 24th, 2018, 06:45 PM Thread Starter
 
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Re: Shock Therapy Turbo S

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Originally Posted by FJK View Post
Quote:
Originally Posted by Buckeye Fan View Post
When I go faster it rides smoother. If that helps?





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Give Justin or Ernie a call at Shock Therapy they will get you set up right


Thanks frank I will give them a call!


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post #20 of 144 Old September 25th, 2018, 10:23 AM
 
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Can anyone help me? I did Shock Therapy full spring kit on my Turbo S. I gained ride height back but it rides much stiffer now and not a smooth.

Attachment 560968


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Your crossover rings look pretty low on the shock body. Try threading them more towards the top and it should make the suspension more plush.
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post #21 of 144 Old September 25th, 2018, 01:37 PM
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Re: Shock Therapy Turbo S

We PM'd you to get your phone number so we can call you and go over your set up. Let us know asap. Thank you
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post #22 of 144 Old September 25th, 2018, 02:06 PM Thread Starter
 
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Re: Shock Therapy Turbo S

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We PM'd you to get your phone number so we can call you and go over your set up. Let us know asap. Thank you


Replied. Thanks for your response!


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post #23 of 144 Old September 25th, 2018, 03:05 PM Thread Starter
 
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Re: Shock Therapy Turbo S

Just got off the phone with Mike. Extremely helpful. Went over everything and is having me add some preload and adjust the crossover rings. Customer service is spot on with them.


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post #24 of 144 Old September 25th, 2018, 03:46 PM
 
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Originally Posted by Buckeye Fan View Post
Just got off the phone with Mike. Extremely helpful. Went over everything and is having me add some preload and adjust the crossover rings. Customer service is spot on with them.


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Update on if it’s better 👍🏻
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post #25 of 144 Old November 20th, 2018, 03:46 PM Thread Starter
 
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Re: Shock Therapy Turbo S

I know itís been a few months. I finally got tired of adding preload (up to 4Ē) and spoke with Ernie. He sent me a new stiffer tender spring. I am at 3.5Ē of preload to get the recommended ride height and it doesnít seem much better. I tried to give Ernie feedback and explain what Iím experiencing. I was told they donít use customer feedback to create their kits they do the testing themselves. Ernie said he drove a car in glamis with this kit and it rode great. So basically what I was afraid of these kits are for the dunes and desert riders out west, not for the east coast trail riders.

I will give a final update once I swap out this stiffer lower spring for a final review. Iím done changing springs at this point itís a huge pain. If this new lower spring doesnít work I will just roll with it and count my loss.

This appears to just be a turbo s issue. Normally i would just keep my moth shut and count my losses but i had hoped to provide feedback from the east coast to help them. I personally feel like double to recommended preload to gain recommended ride height is an issue. But ST said I am already running a spring kit their racers run.

Everyone Iíve spoken to or ride with on the east cost is unhappy with their turbo s kit. Iíve spoke with many that are happy with the xp1000 kit. My guess is the heavy winch hanging off the front and other things we run are throwing things off, but they donít want to hear my feedback. The only ones happy are who got them revalved. I donít have an issue to pay to have them revalved if it will ďblow my mind.Ē But the spring kit was supposed to be awesome and all Iíve noticed is stiffer front and more ground clearance. I donít even want anything free. I just want this dream ride I was expecting.

If anyone has any recommendations on someone who does suspension for the turbo s on the east coast rocky trails please message me.

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post #26 of 144 Old November 20th, 2018, 05:39 PM
 
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I would describe my first experience with ST best as very disappointing. This surprised me as I have read gushing reviews from the XP1k and XPT guys for years.

I ordered the stage 3 kit. I spoke with 3 people at shock therapy and they all gave me different answers on what preload settings to use ranging from 1 inch to 5 inches. Not to mention the directions on their website were different than any of the 3 reps I spoke with. After trying for months to figure out why my ride height is so low even when using over an inch more than the recommended starting preload I found out that they somehow messed my order up and sent the incorrect springs.
W...T...F...
So I then asked if they would compensate me for the labor (I already paid the first time) to install the springs and they responded with a “nope, sorry mistakes happen but we will expedite the new ones to you.”
This was unacceptable to me given they sent me the wrong springs which is an error on their part, as well as having no clue what settings are required (btw the directions posted on the ST website are still incorrect for the stage 3).
So needless to say I am very unhappy with my experience and they will not be earning my business in the future. I am the first to sing the praises of companies that have great products and great customer service, but I can honestly say ST has provided me neither.

Last edited by duramaxdrew; November 20th, 2018 at 05:59 PM. Reason: Proofread
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post #27 of 144 Old November 21st, 2018, 11:12 PM
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Re: Shock Therapy Turbo S

Did they charge you for the new springs...or just swap them out?

Chris
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post #28 of 144 Old November 21st, 2018, 11:22 PM Thread Starter
 
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Shock Therapy Turbo S

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Did they charge you for the new springs...or just swap them out?



Chris


Theyíve just swapped them out. My complaint is I paid for a correct spring set up and have changed springs now for the second time. These arenít easy to change. Then I feel like heís getting mad at me for giving feedback on the spring kit. Which i told him i was glad to help give feedback and it wasnít wanted. Iím not rich. Iím not spending $1200 on a kit that is going to ride stiffer. I want a noticeable plush ride over stock. Whatís happened is what Iím afraid of. They test spring kits in the dunes and desert. Iím riding in Tennessee mountains. We have 4 turbo s in our area and none of us are happy with the kit. There is something going on bc everyone loved their xp1000 setup. Even if they donít want my feedback i still hope I can help.


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Last edited by Buckeye Fan; November 21st, 2018 at 11:52 PM.
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post #29 of 144 Old November 21st, 2018, 11:51 PM Thread Starter
 
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Shock Therapy Turbo S

Bbj

Last edited by Buckeye Fan; November 21st, 2018 at 11:52 PM. Reason: Error
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post #30 of 144 Old April 21st, 2019, 08:41 PM
 
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Re: Shock Therapy Turbo S

any update on this? planning on getting their kit but if its riding more harsh than the oem then its a no go for me. i just want my ride to the same or a little plusher on slow stuff then keep my ride height bec the stock springs arent worth a crap and they collapse..

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