Join Date: Apr 2017
Feedback Score: 0 reviews
I would describe my first experience with ST best as very disappointing. This surprised me as I have read gushing reviews from the XP1k and XPT guys for years.
I ordered the stage 3 kit. I spoke with 3 people at shock therapy and they all gave me different answers on what preload settings to use ranging from 1 inch to 5 inches. Not to mention the directions on their website were different than any of the 3 reps I spoke with. After trying for months to figure out why my ride height is so low even when using over an inch more than the recommended starting preload I found out that they somehow messed my order up and sent the incorrect springs.
So I then asked if they would compensate me for the labor (I already paid the first time) to install the springs and they responded with a “nope, sorry mistakes happen but we will expedite the new ones to you.”
This was unacceptable to me given they sent me the wrong springs which is an error on their part, as well as having no clue what settings are required (btw the directions posted on the ST website are still incorrect for the stage 3).
So needless to say I am very unhappy with my experience and they will not be earning my business in the future. I am the first to sing the praises of companies that have great products and great customer service, but I can honestly say ST has provided me neither.
Last edited by duramaxdrew; November 20th, 2018 at 05:59 PM.