Bummed.... just ordered the Baja front and rear bumper bundle as well as the A arm brace from racer tech. Wanted ever thing powder coated silver to match my voodoo blue xp 1k.
This morning I get a call from RT saying that the bumper bundle only comes in black. I was not given any other options but I assume the lady was implying that I would have to order everything individually to get the color I wanted. I also planned on getting the RT cage in silver as well once I recovered from the bumper purchase.
I also stated that I hade a friend from KY I recommended to RT who had already purchased their spring kit, a arms, a arm brace and soon a cage as well. I was thinking this would help my situation but made no difference. The lady was happy to cancel my order. She was very nice, just stoich about the situation.
We'll enough bitching, I guess I was expecting too much for being a previous customer and referring my friends. My usual experience had been the more you spend the more accommodating a business is. I will still buy RT products just disappointed.
I'm sorry you feel this way. We DO appreciate your business and referrals. Please understand, we very clearly state within the product listing that the bundles only come in black. This really has nothing to do with previous business or referrals but everything to do with the simple fact that we've previously disclosed this information to the consumer before their choice to purchase.
We have reasons why we do everything the way we do. In this case it's pretty simple. We offer bundle pricing as a service to our customers to reward higher dollar purchases with better pricing. To afford the loss of profit we have to do higher bulk of one color to save money on the finishing. Black is a universal color so that's what it is.
We've been doing bundles like this since they day they started a couple years ago. Everyone who's wanted custom colors has purchased the items individually. Thousands have done it and many have made previous purchases and referred friends.
Again, I'm sorry if you don't think it's fair. The harsh reality is we need to maintain our income to assure we'll be here many years from now still offering our customers the best products at fair prices. If we gave everything to everything to everyone based on what they assumed they deserved we would be long gone by now.
I really don't think this is greedy even though some might. To me it's just smart business.
Now we really don't have anything on the site for this since there hasn't been enough demand. But, since the bundle is already an "as-is" proposition, you might do better to talk to the sales rep about a "bundle" deal for a custom coated cage and bumpers at the same time. If we don't have a special package already made for what you're looking for that might mean we'd be inclined to work with you if you were able to step up your end a little bit. Since the cage would already be going in silver we could coat the other parts at the same time and save the extra trip and setup costs... They might be willing to give you the bundle price on the bumpers with a custom color then... Maybe wait to order the bumpers and order it all at once(?)