Bagman, I Just Tried to call You, Give me a call and i will get you taken Care of. i know it has been Frustrating, and it has been for Us as well, but give me a call. Thanks

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602 882 7450
10% Forum discount on everything we sell
www.dragonfireracing.com

Bagman,

Let us know how everything went with DFR today.

I'm not messing with this anymore.
I was dissed. I said my piece and I've moved on, life's too short.
I hope Dragonfire isn't expecting a Christmas card from me this year.

Bagman,

Not to call you out on this, you are surely allowed to your opinion, but it seems like Jordan is trying to take care of you.

You post a negative comment about a vendor, fail to really explain to the rest of us exactly what the problem was (when was it ordered, shipped, etc), and then when they try to make it right you walk away???

I spoke with Jordan today about my Air Filter assembly that I am also waiting for and he is literally working his a** off-IT'S DUNE SEASON! Kind of like doing your shopping the day before Christmas and expecting no crowds or personal attention from each and every cashier.

Everyone on this forum has an absolute right to their opinion, including me-and I'll take DFR's ethics, their involvement with our racing community, and their R&D work any day of the week.

Stay safe.

acsracing I wasnt bagging Jaywedguy I complementing him and his horn kit. My first post was about my bad experience with Jordan and Dragonfire and how I felt like the bad guy for voicing my opinion.

I think I stated my case, I HAVE'T GOTTON A STRAIGHT ANSWER FROM THEM!
It appears others have had the same problem and have caught the same rath for not loving the way Dragonfire treated them.

Jordon's message today still didn't answer my question, he just said "call me".
That hasn't worked yet, not sure what's changed.

I have had a DFR intake on order for about a week and here is my experience.

Noticed that my card had been charged yesterday.

Called this morning and spoke with Jordon to inquire about shipping status.

Said he would look into it and get right back to me via phone or e-mail.

Nothing!!!!

Called him again this afternoon!! Said he would check it out and get right back to me.

Nothing!!!

You do the math.

If there is an issue with not being able to fulfill orders and promises to" Get right back to you", then don't make those promises or take the orders.

So far my (lack of) customer service experience has been less than stellar with DFR.

Guys call your credit card companies cancell the order and get a UMP . Hell all these horror storys on dfr . Obviously they suck so why waste your time

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1985 atc 330r
2004 trx 450r
2006 trx 450r
2009 poolaris RZR

yeah...um...ok...sure...

I'll never buy from DFR again. Took me 2 weeks to get a refund on an over charge. Called Jordan 3 times, left 3 messages. Didn't get a call back until I threatened to bad mouth them on the internet. My buddy got screwed on a clutch from them too.

Also, do you homework and talk to other players in the industry. I found most of them think DFR are unethical. They are considered the black sheep of the industry. In my opinion DFR is the Trinity of the UTV industry. They tell you what ever you want to hear to get the sale, then when it doesn’t meet your expectations you stop getting call backs.

I personally have had no issues with the four DFR orders I have done, but every situation is different. Well, there are lots of other companies to shop from. Got to love this country!

i have heard stories also, from 3 different groups of people. it will catch up if its true.

look guys we arent Perfect, Nobody is, I sincerley have been trying to get you guys taken Care of, Some things are out of our control, Like the Seats, We are Waiting for them to come in, we were Promised them Over a month ago, and still havent seen them. they should be Coming any day......but i know that isnt good enough. The water Proof Cannisters were on Backorder For along time as well. We strive to be the company that really Takes Care Of our customers. But sometimes it is out of our control.

__________________
602 882 7450
10% Forum discount on everything we sell
www.dragonfireracing.com

I ordered a intake and clutch kit a little over a week ago and called to ask the status. Jordan was not in the sales lady didnt know and said hed call back. I did get a call back from him a few hours later and he said that the intakes were being powder coated and they should be done this week. Sure i wish this transaction would have gone a little faster but im not losing any sleep over it. The times ive delt with him he seemed very helpfull and curtious. DoDo happens guys and some things can be out of his control. Get some estimates from a carpenter once and see how that works. Usually there a month late and take twice as long to finish a project as what they quoted you.

Guys

You think you've got it bad ! I live in Romania, I have had a RZR for about 6 months and love it, I could not ask for a better ride for the forrests and mountains here. But ! the service from the Polaris importer sucks, they sell you bike but not add on's, they are simply not interested, I phoned Polaris U.S. all they keeped saying was contact you local dealer, I explained again, remembering I got the dealer address from them, anyway offered no help and simply said we dont deal with customers outside the U.S. we can not help, have a nice day and put the phone down. I was lucky I found ASC the guy's called Todd, they have been great, really a big help but the cost of shipping even after ASC looked around is painful, if Polaris vetted their dealers it would be a big help for us not living in the U.S. shipping extra parts in a container full of bikes would be a whole lot better value for me the customer.It seems once we spend the big bucks, they have no further interest. Nice to have someone to bitch to guys